Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Michael M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Stable, reliable, affordable

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I honestly don’t know. It’s a pretty standard form creator.the price does stand out as cheaper the other options.

What is your favorite aspect of this product?

The ease and simplicity of use. It’s a very intuitive product and very easy for people of all computer knowledge levels to use. We also like the data collection it just works really slick and it is the export out or put into our CRM.

What do you dislike most about this product?

Their limitations design wise as to how much you can customize it. It doesn’t look as beautiful as some of the other builders do however it makes it up this gap with relatability and cost savings.

What recommendations would you give to someone considering this product?

If you’re looking for a stable, reliable, affordable options is a great choice. If you need super complicated if/then form or require a lot of design customization and a high-end design look this may not be for you.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Includes Product Enhancements
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Vendor Friendly Policies
  • Less Friendly Negotiation

Jeff P.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Universal tool with endless features

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is easy for anyone to create different types of forms using the drag-and-drop builder. These different types of survey we have created using Google Forms include surveys, payment forms, contact forms, surveys and more.

What is your favorite aspect of this product?

Once I have selected a template, Google Forms will ask the purpose of creating the form and what it is for. Then it shows predefined questions to edit as per the needs.

What do you dislike most about this product?

It's possible to send email notifications, schedule a close date, and more but these notifications delay to appear at times

What recommendations would you give to someone considering this product?

Google Forms is packed with features and lets users create all types of online forms. You can simply use the drag and drop builder to add and remove fields in the form or create multipage forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shreshthi M.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy Surveys with Google Forms

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

We use gmail for our company email. Google forms integrates well with company emails and is easy to administer and get survey results.

What is your favorite aspect of this product?

Converting data into analytics is very easy. I really like the ability to customize survey questions.

What do you dislike most about this product?

Nothing really. It fits well with the needs of our organization.

What recommendations would you give to someone considering this product?

Great investment. Delights for the price.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Inspires Innovation

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