Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Victoria J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

It Makes Data Collection Simpler Than Ever

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

I like the flexibility and cost-effectiveness of Google forms. This provides the same level of adaptability and capability that some of the higher pricey form builders while being simpler to utilize and comprehend.

What is your favorite aspect of this product?

overall, the software accomplishes what I want it to do. This is easy to create form, to execute it, and to monitor its outcomes. I utilize this for a variety of corporate purposes, along with social interactions and other things.

What do you dislike most about this product?

Google Forms is not the good-looking form-building software. No phone application is the main problem. Forms would become one of the best helpful applications on the smartphone if it had a phone application

What recommendations would you give to someone considering this product?

Strongly recommended. I am aware that there have been alternative software's that provide greater layout and aesthetic freedom. However, such are too expensive, while Google Forms suffices for the vast majority of users.

Pros

  • Effective Service
  • Respectful
  • Includes Product Enhancements
  • Helps Innovate

Julie W.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Best free platform to stay organized

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

When I'm creating online forms with a google form, I can customize the form in a few aspects and can make it friendly for our customers. I can add customer service team members as collaborators in the form I have prepared. Making collaborators in Google Forms means I am giving them full access to edit and make changes in the form.

What is your favorite aspect of this product?

Branching lets me create forms with multiple choice questions but the form will act differently according to how customers answer the questions.

What do you dislike most about this product?

It is a must to have a google account to use Google Forms or any other Google integrations of google. Without the google account I won't be allowed to use any of the Google services.

What recommendations would you give to someone considering this product?

I recommend Google Forms to be used to create any type of survey forms and to get feedback from customers. Google Forms is the best way to stay organized with huge data and responses conceded through online surveys and forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2022

Basic program that works well.

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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