Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

8.9 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

85

State Transformation

84

Security

84

Workflow Automation

84

Drag and Drop Design

83

Field Configuration and Customization

83

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

84

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Julie W.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Best free platform to stay organized

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

When I'm creating online forms with a google form, I can customize the form in a few aspects and can make it friendly for our customers. I can add customer service team members as collaborators in the form I have prepared. Making collaborators in Google Forms means I am giving them full access to edit and make changes in the form.

What is your favorite aspect of this product?

Branching lets me create forms with multiple choice questions but the form will act differently according to how customers answer the questions.

What do you dislike most about this product?

It is a must to have a google account to use Google Forms or any other Google integrations of google. Without the google account I won't be allowed to use any of the Google services.

What recommendations would you give to someone considering this product?

I recommend Google Forms to be used to create any type of survey forms and to get feedback from customers. Google Forms is the best way to stay organized with huge data and responses conceded through online surveys and forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2022

Basic program that works well.

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Michael M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Stable, reliable, affordable

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I honestly don’t know. It’s a pretty standard form creator.the price does stand out as cheaper the other options.

What is your favorite aspect of this product?

The ease and simplicity of use. It’s a very intuitive product and very easy for people of all computer knowledge levels to use. We also like the data collection it just works really slick and it is the export out or put into our CRM.

What do you dislike most about this product?

Their limitations design wise as to how much you can customize it. It doesn’t look as beautiful as some of the other builders do however it makes it up this gap with relatability and cost savings.

What recommendations would you give to someone considering this product?

If you’re looking for a stable, reliable, affordable options is a great choice. If you need super complicated if/then form or require a lot of design customization and a high-end design look this may not be for you.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Includes Product Enhancements
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Vendor Friendly Policies
  • Less Friendly Negotiation

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