Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

84

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

jigna s.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Very mediocre, could be better.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

I don't think it differentiates with other similar products in a nice way, in fact I would go for others because Google forms has been disappointing.

What is your favorite aspect of this product?

I guess the only good thing is that the drag and drop feature is good and can be used to set stuff up very quickly.

What do you dislike most about this product?

The lack of features that I can clearly see while using this product is what I hate about it the most. It does not offer any in-depth analysis or a way to properly achieve the data results you want.

What recommendations would you give to someone considering this product?

For informal or non-professional uses, this could be good. Otherwise, not a good choice.

Pros

  • Saves Time
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Under Delivered
  • Inhibits Innovation
  • Slower Product Innovation

Muhammad Khalid S.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Easy to use.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google form is the survey administration software included as part of the free, so every one can use it.

What is your favorite aspect of this product?

We can collect data or information from number of peoples at one time by sending this e form.

What do you dislike most about this product?

nothing to say about dislikes.

What recommendations would you give to someone considering this product?

strongly recommend.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sanjiv S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Not impressed, okay product.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It honestly isn't that great at all in my opinion. It could be so much better but is restricted by it's mediocre security and analytical features.

What is your favorite aspect of this product?

The relative ease with which you can set everything up is without a doubt the best and the only good feature of this product in my opinion.

What do you dislike most about this product?

The product is pretty flawed. The bad security, no way to display advanced stats or analyze them even, and very limited customization options.

What recommendations would you give to someone considering this product?

My advice is to go for something a bit more industry standard or advanced for professional use. Google Forms is not one of them.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Under Delivered
  • Security Frustrates
  • Inhibits Innovation

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