Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Mark M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Great software to use with minimal to zero cost 🤓

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Third party integration enabled, as far as customization is concerned

What is your favorite aspect of this product?

Template and layout easily understandable

What do you dislike most about this product?

Number of questionnaire you can design per page is minimal.

What recommendations would you give to someone considering this product?

Very Easy to use and implement with minimal complexity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brendan A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

A convenient way to get feedback and a survey.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Usually, the feedback process is not so easy and this is so convenient and advanced way of getting feedback from the clients. feedback is important in order to enhance productivity, bring reforms, and point out weak areas but our laziness was a hurdle and never lets us do this but with Google forms, we can do this and even clients too, don’t feel any trouble in filling it.

What is your favorite aspect of this product?

Its survey reports are quite detailed and provide the percentage frequency of the response. With its response summary, we don’t even need to do any extra work on it. It helps in breaking the monotony of dull surveys as we can add images in it and we can also add the scale of our requirement like in most of the surveys we use the Likert scale and it is very easy to use it no matter which scale one wants to incorporate in it.

What do you dislike most about this product?

Although we trust this tool or maybe trusting is the only option we have but I still have security concerns using Google Forms .but otherwise, I can't count any other flaw as it has made things easy for us.

What recommendations would you give to someone considering this product?

If a person is frustrated and doesn’t know how to manage surveys should go for Google Forms it is an easy and convenient way to manage surveys.

Pros

  • Efficient Service
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Christa R.

  • Role: Operations
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Google forms are simple software and work well.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

The easy interface is the key feature of Google Forms. Regardless of what your background is, you’ll produce lovely forms with this tool. You’ll be able to master this tool inside a few of hours. Also, it offers a bunch of features fully free of cost. I know that there are another tools that supply additional flexibility in terms of layout and design. However those are too expensive and Google Forms is enough for many users out there. Also, it integrates nicely with other Google services corresponding to Drive, Sheets, etc so you can keep all of your collected information organized.

What is your favorite aspect of this product?

The forms are very easy to line up with many various question varieties to choose from to create your form. The info loads on to a Google Sheet that makes it easy to sort and review. Its very helpful tool and its security is also very good.

What do you dislike most about this product?

Natively inside of Google Forms, there’s no way to email a copy of the customer’s responses to a team member. However, there is a simple plugin to use to form this happen. Also, since we are using this on a business Google workspace account, it defaults to be personal to our users. You’ve got to manually make the form public, that is annoying and has caused issues.

What recommendations would you give to someone considering this product?

Google form integrates well with Google Sheets and both are a part of the complete Google Suite, so made the foremost sense for us.

Pros

  • Performance Enhancing
  • Unique Features
  • Inspires Innovation
  • Saves Time

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