Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Mohamed J.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great user friendly form solution !

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Easy user experience and very to implement!

What is your favorite aspect of this product?

The user experience and the user interface are very accessible.

What do you dislike most about this product?

Customization from graphical point of view is not very good looking.

What recommendations would you give to someone considering this product?

Google forms is very secured and easy to implement , so you can do your studies in no time.

Pros

  • Generous Negotitation
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rob F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use and low cost

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms can be used for free and offers a great range of features. It's also very easy to connect Google Forms with other services, allowing you to capture data and feed it into other systems outside of the Google Ecosystem for analysis elsewhere.

What is your favorite aspect of this product?

The ease of use and integration.

What do you dislike most about this product?

There's nothing particular I dislike about Google Forms, it's simple to use and highly effective.

What recommendations would you give to someone considering this product?

Think about what you want to do with the data you capture from Google Forms. It's simple to feed the data elsewhere and worth investing some effort into automatically feeding your data where it needs to go.

Pros

  • Reliable
  • Enables Productivity
  • Generous Negotitation
  • Includes Product Enhancements

Cons

  • Vendor Friendly Policies
  • Leverages Incumbent Status

Jen M.

  • Role: C-Level
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Incredibly easy to create and edit!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The requirement to need a Google account for anything you do that is Google-related. While understandable, it is incredibly inconvenient when managing multiple Google accounts at a time, and the first one you sign in to is set as the default. So whenever I try to open Google Drive for a different account, it will always open to my default account first. Other than Apple, I don't know what other companies require all your products to be linked.

What is your favorite aspect of this product?

Google Forms is incredibly easy to create and edit, and even easier for those needing to fill out the forms to access on the go. I love that all of the entries are entered into a spreadsheet. I have the spreadsheet duplicated so I can run formulas on it and pull the information I need out without any additional work. There was some trial-and-error that took place when the form was first set up, but after a few submissions, I was able to go in and tweak the form as needed. It took all of two seconds and was immediately live.

What do you dislike most about this product?

The simplicity. While it is incredibly great for everyday surveys or forms, I would like there to be an added level of complexity when and if needed. I would like to have the full features of SurveyMonkey without having to use SurveyMonkey. Also, I hate that is asks for your email address even when your email address is recognized when you open the form. There should be an option to bypass the required email question if you have already logged in with a Google account that Google recognizes.

What recommendations would you give to someone considering this product?

Just go for it. The forms are incredibly easy to set up, manage, and view the analytics on. Just make sure you create them from the correct Google account. There isn't a whole lot of room for customization other than changing the color background and adding an image for the header so if brand consistency is important to you, this may not be the option for you.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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