Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Tanner W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use and quick to deploy!

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

In true Google form, it's very easy to get started and send your first survey.

What is your favorite aspect of this product?

Love the native integration with Google Sheets

What do you dislike most about this product?

Could be more robust like Qualtrics

What recommendations would you give to someone considering this product?

Unless you're doing anything crazy, Google Forms should hit 95% of your survey needs

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Caring

Leah D.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use for forms and surveys

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is easy to use for creating forms and surveys. You can access simple visualizations of the data and customize the layout and questions. It is possible to add a company logo and also to change privacy settings. The data collection is straightforward and exports easily to Google Spreadsheets, PDF, etc. for viewing and presentation sharing.

What is your favorite aspect of this product?

I like how it is easy to set up different kinds of questions (e.g. multiple choice, long-form answers, checkboxes). It is easy to personalize for the brand (logo, photo, etc.) and intuitive to set up. You can also add other collaborators and view as a test user before sending out. Customers are generally familiar with the product and understand with minimal instructions how to fill out.

What do you dislike most about this product?

I wish there were more customizations available in terms of background and layout and more granular analytics.

What recommendations would you give to someone considering this product?

The price is right! And it's easy to use and intuitive. Really appreciate the ability to add and change questions at any time and view individual or aggregate responses. It also integrates easily with other Google products (Google Drive, etc.) for collaboration in teams.

Pros

  • Inspires Innovation
  • Respectful
  • Helps Innovate
  • Continually Improving Product

ARCHITA C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Fill Surveys With Ease

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is a great way to collect all the required data, do surveys, do data analysis in an easy format

What is your favorite aspect of this product?

So I have to interact with a lot of analysts daily in order to get project development introduction. I have set a proper format through which I get answer to every question and it notifies me on mail when someone fills a form. This has made my job very easy.

What recommendations would you give to someone considering this product?

This is a great way to understand customer behavior through surveys.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

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