Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Joel B.

  • Role: Operations
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Filling out a Google form is a simple task

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

When we need immediate comments from our staff, we always turn to Google forms. The process of creating a Google form, sending it out to staff, and then reviewing their responses is incredibly streamlined.

What is your favorite aspect of this product?

Using Google Forms, we were able to efficiently survey our staff of 400+ and receive useful feedback in a short amount of time. We also get more answers from Google forms than we anticipated. I think the simplicity of them is the main reason we consistently receive more responses than anticipated.

What do you dislike most about this product?

Few options for personalization are available, yet it works well for most small businesses. Not a good fit for big businesses. No custom domain or branding options are available.

What recommendations would you give to someone considering this product?

If you have any suggestions or comments, please fill out one of our Google Forms. The user interface is straightforward and easy to grasp. Most people's familiarity with Google Forms increases their assurance in using it.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Acts with Integrity

Mohammad Aslam W.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent form builder and survey product

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google forms is reliable, easily manageable, and very easy to use. The easy to use and manage interface is one of the best selling points for this product.

What is your favorite aspect of this product?

I like drag and drop functionality which allows to swap the order of questions...very cool.

What do you dislike most about this product?

User management could be a little better.

What recommendations would you give to someone considering this product?

Definitely go for it for the product support and value it provides. Highly recommended.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Hassan Ali A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

It's great product to use for surveys in emails!

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It's very well known and has great data analytics features!

What is your favorite aspect of this product?

It's very easy to use and integrate with the software.

What do you dislike most about this product?

Nothing really honestly. Google has done a great job!

What recommendations would you give to someone considering this product?

Definitely use it to segment your audience and learn more about them.

Pros

  • Unique Features
  • Saves Time
  • Respectful
  • Acts with Integrity

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