Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

84

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Mudit P.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Good product but need better customization feature

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Its drag and drop feature and google security

What is your favorite aspect of this product?

Security is my favourite

What do you dislike most about this product?

Its necessary to have internet

What recommendations would you give to someone considering this product?

Its a good to go product but keep on trying

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Andrew P.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent, Easy to Use Form Generation Product

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is integrated with the rest of the Google Suite, which allows collaboration and file sharing via Google Drive. It also is incredibly easy to use and intuitive compared to other similar products.

What is your favorite aspect of this product?

I love how simple it is to generate a form and then share that form to necessary people. It also is very easy to examine the data from respondents to the form in both collective and individual responses.

What do you dislike most about this product?

The only drawback I've seen is that you only have a limited set of options for the aesthetic look of the form, but that hasn't been a hinderance to us using it effectively.

What recommendations would you give to someone considering this product?

I highly recommend Google Forms for any type of survey application. It's very easy to use and create forms in, and has been used many times by our teams to survey and gather information for key decision that we've needed to make.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Rosario M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Is effective for customer management tables

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms from the start allows us to synchronize with our Google account to have everything in one place. It is very easy to create forms and execute them for a specific use of the work within the company. You can compile many questions to have a better organization and better management in real time. Google Forms is very pleasant to use in terms of the design that shows us and the design of it.

What is your favorite aspect of this product?

The final notifications in Google Forms do the job they offer well and also allow us to customize to our liking. We can easily and cleanly integrate data acquired through working with this tool through spreadsheets or any type of reports which has allowed us accurate and quick analysis through capturing information from our customers to analyze in real time.

What do you dislike most about this product?

Google Forms has very few templates available for our use, likewise the fonts we are given to choose from are quite scarce which limits our creativity in execution. In a future update it would be good to implement a way to send predetermined and automatic answers.

What recommendations would you give to someone considering this product?

Google Forms are an easy way to collect responses to business events and get feedback on how those events are going. Not for use if you are trying to do longer or more in-depth research. For things like employee engagement surveys, we use more targeted survey tools that provide better insight into responses.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Respectful
  • Acts with Integrity

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