Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

84

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Eliana J.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Tool for Creating eForms

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The cost-friendliness of Google Forms differentiates it from other similar tools. Moreover, Google Forms is easy to customize.

What is your favorite aspect of this product?

Google Forms is so affordable to use when creating eForms. Google Forms has a reliable support team.

What do you dislike most about this product?

It has limited templates. However, Google Forms is an amazing software to use.

What recommendations would you give to someone considering this product?

This is a very affordable tool for creating questionnaires for surveys. Give it a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shivam K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Clean,Easy,Cut and Simple to use!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

We used it once for awards in the workplace, and it was a flawless procedure to acquire a free, fair, and unbiased vote from the workers. Forms' connectivity with one's Google account is great, and when worded properly, you can elicit the necessary comments from users of the Form.

What is your favorite aspect of this product?

I enjoy using this tool because it makes it easy for me to design and create forms while maintaining the default formats, improving the form's appearance and quality when creating a brief one, as well as estimating statistics and learning what other people think, which is the most crucial and crucial aspect. The best thing about Google forms is how well they integrate with Google Sheets. It is incredibly affordable and simple to set up (free).

What do you dislike most about this product?

All Google forms require a web browser to function. There aren't many alternatives for me to customise my surveys and forms. Even if you simply need to make minor changes, creating a new form is simpler than editing or reusing an existing one. 10 questions maximum per survey. Because Google forms are neither mobile friendly or optimised, response rates are lower. This software might be made better with a mobile app, additional customizability options, and more security. Overall, more features are required.

What recommendations would you give to someone considering this product?

We can now ask our 500+ staff questions and quickly receive their answers thanks to Google Forms. When we distribute a Google form, we also get more responses than we anticipated. It is fantastic especially when it is worded correctly so you can receive the proper response from other users of the form, and I think that is why we always get more answers than we expected because they are so simple to use. I advise everyone to use this software because it completely changes the dynamic of the game.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sally H.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Excellent product for creating surveys.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It is easily accessible through a computer, mobile phones or tablets, making it is easy to create, access and edit survey forms. Moreover, you only need a google account in order to use it.

What is your favorite aspect of this product?

I have been able to share reports with my team, clients or sometimes my manager depending on the level of confidentiality through emails, embedding forms on my website or sharing links on my social media.

What do you dislike most about this product?

It cannot work without internet. Other than that it is a great software that is easy to create and use.

What recommendations would you give to someone considering this product?

It is an excellent software because it ensures our data is safe and secure by eliminating the need for local files because it is cloud based. They should give it a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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