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Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

84

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Martin A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Many other features are also there.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The best thing I feel about is their digital wallet. Transactions made through the wallet are instant and more successful.

What is your favorite aspect of this product?

Different payment options like UPI, debit, credit cards are available. Transferring money from wallet to bank account is easier with one click.

What do you dislike most about this product?

Customer service... Yes, you read that right. Their customer services are very bad, first of all it takes time to connect with them and even after that most of the time you won't get the right solution in a single moment

What recommendations would you give to someone considering this product?

You feel the pinch only when your payment gets stuck. When the person on the other side doesn't get paid, you may need to repeat the funds transfer and your money is locked up until you get a refund.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sonia I.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

free and easy to use !

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

the simplicity of the deployment and the training community accessibility

What is your favorite aspect of this product?

modern and intuitive

What do you dislike most about this product?

the analyse of the result

What recommendations would you give to someone considering this product?

it's very easy to use, not necessary to have it skills

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Akash S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Good Product, can be improved

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Sending the polls, getting the details from end users is so easy.

What is your favorite aspect of this product?

Creating forms is so easy and integration with another Google product is awesome

What do you dislike most about this product?

The lack of customization, very boring templates

What recommendations would you give to someone considering this product?

For any organization it is a must have tool. You can have polls, collect details from users effortlessly.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

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