Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

84

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Shrishti K.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A quick survey tool

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

It's efficient and has quick customer service. I had used other platforms earlier and had trouble connecting with their team for issues.

What is your favorite aspect of this product?

Google Forms is incredibly easy to edit. Drag and drop feature allows for easy organization.

What do you dislike most about this product?

It lacks advanced features like its UI, functionality tools are not in one place and Forms do tend to look fairly generic with fewer easy theming options compared to other services

What recommendations would you give to someone considering this product?

Google Forms is a very approachable and easy-to-use platform. I would recommend Google Forms for smaller businesses with simpler processes, and everyday use for any organization. Only if you are looking for a bit more complicated survey questions and dependencies is Google Forms not a good fit.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Caring

Charlotte C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Google Forms is Simple and Easy to Use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

One of the biggest advantages of Google Forms is its versatility and ease of use. Compared to other survey and questionnaire tools, Google Forms is much more user-friendly and doesn’t require any coding or design knowledge to create or customize surveys. Additionally, the integration with other Google apps is a huge plus, allowing users to store and manage their data quickly and easily.

What is your favorite aspect of this product?

Firstly, the interface is simple and easy to navigate, allowing users to quickly create and customize surveys and questionnaires. There are a variety of question types that can be used, ranging from multiple choice and true/false to essay and text boxes. Additionally, the drag-and-drop feature makes it easy to rearrange questions and even add more if necessary. Next, the ability to integrate with other Google apps like Sheets and Drive allows users to store and manage their data quickly and easily. Finally, the sharing and collaboration options are incredibly helpful, allowing users to share surveys with their team or even the public.

What do you dislike most about this product?

While the overall functionality of this tool is great, there are some limitations to its features. For example, there are no built-in templates or pre-built surveys, so users must create their own from scratch. Additionally, there is no option for branching or skip logic, so users must manually rearrange questions if they want to add different answers for certain responses.

What recommendations would you give to someone considering this product?

Its a great choice for anyone looking to quickly and efficiently gather data or feedback from their customers and users.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sydney L.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Dec 2022

Awesome tool for quick feedback

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

The tool has a powerful ability to gather large scale feedback and synthesize the data in a concise manner

What is your favorite aspect of this product?

I love the ease of use and help with data analysis on the back end with pre-loaded charts and graphs

What do you dislike most about this product?

Its lack of collaboration before launch

What recommendations would you give to someone considering this product?

I would highly recommend looking into what needs this product would fulfill to evaluate if it would be worth the investment

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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