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Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Drag and Drop Design

83

Workflow Automation

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Michael S.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Like all Google products, this is simple and works

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It is part of the Google suite, so it is very easy to learn to use and integrates with all of the other work I do with Google products.

What is your favorite aspect of this product?

Customization with extreme ease

What do you dislike most about this product?

Not a personal turn off, but it doesn't offer the most complex customization options.

What recommendations would you give to someone considering this product?

It is a great way to collect data and forms that nearly any user can figure out easily.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lisa S.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Easy and Efficient way to collect information

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Easy of use and integration across all Gsuite products

What is your favorite aspect of this product?

User experience

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

Depends on what kind of information they want to collect.

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Unique Features

Cherlyn C.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

A simple solution for your basic form needs

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

There is always a free tier for people who want to try it and it's already included for business owners who already have Google Workspace.

What is your favorite aspect of this product?

You can just send anyone to the form and they will immediately recognize the Google brand. It increases trust.

What do you dislike most about this product?

Lack of features. Not suitable as a long-term solution if you need to collect various forms of data.

What recommendations would you give to someone considering this product?

Go for it, there is a free tier that's always available. It's very easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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