Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Security

84

Workflow Automation

84

Drag and Drop Design

83

Field Configuration and Customization

82

Version Management

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Ava T.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

For basic surveys, Google Forms it is.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms simplifies the survey creation process for individuals and especially for teams. When building survey forms as a team using this software, I find it easy tracking changes made by any member of my team or sharing my opinion about the process in real time by leaving comments . The aforementioned makes remote brainstorming a straightforward process when it comes to survey creation. In my experience, no other survey creation software creates this level of collaboration for users.

What is your favorite aspect of this product?

Google Forms supports multiple question formats. I have used Google Forms to introduce different type of question formats into my surveys such as drop down menus, grid questions. checkbox questions, multi-choice question types and the list goes on. The above contributes hugely to me being able to create more engaging survey Forms.

What do you dislike most about this product?

There is just a handful of templates and themes to select from. This makes most Google Forms looking the same aesthetically. On the second part of things, Google Forms struggles to integrate with non-Google software programs.

What recommendations would you give to someone considering this product?

Google Forms is to me an easy way to create surveys why giving up on uniqueness and complexities. For professionals needing to create complex surveys such as those meant for collecting sales leads for example, Google Forms may just be an hard sell.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Eric Q.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Simple, Effective, and Perfectly Synced

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Honestly, there isn’t much that completely separates Google Forms from other form builders, but its simplicity and accessibility take the cake

What is your favorite aspect of this product?

when I run feedback campaigns after a webinar or product demo, I can link the responses directly to Google Sheets.

What do you dislike most about this product?

It would be great to have more flexibility to tweak the look and feel beyond just the limited themes they offer

What recommendations would you give to someone considering this product?

If you need a more polished look for high-stakes surveys or client-facing forms, you might need to think about alternative solutions or use Google Forms as a backend data collector.

Pros

  • Continually Improving Product
  • Caring
  • Client Friendly Policies
  • Transparent

Chandan J.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic Product !! I don’t have any complaints.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

User - Friendly Ease of service Brand Trust Costing Data Output

What is your favorite aspect of this product?

Data output Customization

What do you dislike most about this product?

Noting - Everything is gong good. 👍

What recommendations would you give to someone considering this product?

User-friendly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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