Google

Google Forms

Composite Score

9.0 /10

CX Score

9.3 /10

643 Reviews Write a Review

Claim Software

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details

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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Conflict Resolution

2022

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Collaboration

Mobile Support

Questionnaire Design/Survey Builder

3rd-Party Integrations

Role and User Management

Customizable Branding

APIs and Integration

Templates & Question Library

Data Analysis and Visualization

Branching and Logic

Multi-Channel Distribution

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Online Forms

Score 8.9

View Google Forms in this category (opens in a new tab)

Google Forms Reviews

Anna A.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to Use and Integrated with Google Workspace

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is an easy to use solution that is already fully integrated and included in Google Workspace for businesses. It contains most highly needed features for surveys and forms and is now more customizable through extensions and add-ons with third party integrations.

What is your favorite aspect of this product?

It's direct integration as part of the Google Workspace Suite.

What do you dislike most about this product?

It doesn't do a great job of data visualization and navigation some of the settings isn't super clear.

What recommendations would you give to someone considering this product?

If you already use Google Workspace and need a simple and easy to use form and survey tool, you've already got it!

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Evan C.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to use with the Google Suite

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Perhaps Google Forms is not particularly special or unique, but it is versatile, user-friendly for surveyors and surveyed, and useful and plays well with the other free tools in Google's suite.

What is your favorite aspect of this product?

Ease of setup, simple interaction with Google Sheets, and easily retrieved statistics gathered from responses.

What do you dislike most about this product?

I have yet to find a feature that isn't intuitive or working the way I'd like. It's relatively simple, so it might not have the depth for a more sophisticated test or survey.

What recommendations would you give to someone considering this product?

There are several different options for setting up questions, from multiple choice, short response, long response, that allow for a dynamic and useful survey for the creator of the survey and those surveyed. It is also simple to share with others online, extending the potential reach of this survey.

Pros

Reliable
Helps Innovate
Enables Productivity
Security Protects

Ashutosh S.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to use, Its amazing product

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

1) Integration with Google Workspace: Seamless integration with other Google Workspace (formerly G Suite) applications like Google Sheets, Google Docs, and Google Drive makes it easy to collect, analyze, and share data. 2) Real-Time Collaboration: Multiple users can work on the same form simultaneously, facilitating teamwork and collaboration.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is its integration with Google Workspace.

What do you dislike most about this product?

Personally speaking nothing to dislike in this product.

What recommendations would you give to someone considering this product?

Just use it once.

Pros

Effective Service
Saves Time
Helps Innovate
Continually Improving Product

Google Forms

What is Google Forms?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Google Forms Ratings

91 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Invite people to review or edit the survey before sending them out.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Role and User Management Enable different levels of access and permissions based on role.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Online Forms

Google Forms Reviews

Anna A.

Easy to Use and Integrated with Google Workspace

Likeliness to Recommend

Pros

Evan C.

Easy to use with the Google Suite

Likeliness to Recommend

Pros

Ashutosh S.

Easy to use, Its amazing product

Likeliness to Recommend

Pros

Most Popular Google Forms Comparisons

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SurveySparrow

1
Since last award

Feature Ratings

Collaboration

Mobile Support

Questionnaire Design/Survey Builder

3rd-Party Integrations

Role and User Management

Customizable Branding

APIs and Integration

Templates & Question Library

Data Analysis and Visualization

Branching and Logic

Multi-Channel Distribution

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement