Google

Google Forms

Composite Score

9.0 /10

CX Score

9.3 /10

574 Reviews Write a Review

Claim Software

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details

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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Conflict Resolution

2022

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Respectful
Fair
Helps Innovate

Feature Ratings

Average 84

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Online Forms

Score 8.9

View Google Forms in this category (opens in a new tab)

Google Forms Reviews

Shubham K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Fill your forms with ease! with Google forms

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The main differentiator is its simple ease of use and fill up structure it has.

What is your favorite aspect of this product?

My favourite aspect is that it has built in integration with google workspace and also comes with customer support.

What do you dislike most about this product?

what i dislike is it should include many more templates from customising the forms.

What recommendations would you give to someone considering this product?

I would recommend this for organisations already using google workspace.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Camila S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Good service

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

This platform differs from other similar companies due to its ease of use and its integration with other Google tools. offers a large number of templates and customization options to create custom forms, and has more stability than any other similar service, since they are not compared to a company as successful as google

What is your favorite aspect of this product?

What I like best about Google Forms is its ability to efficiently collect and analyze data. The platform allows you to create online surveys and quizzes that can be easily shared with a large number of people. the results can be viewed in real time and exported to other formats for further analysis

What do you dislike most about this product?

What I like least about Google Forms, I think the platform could improve in terms of customizing the forms. Although there are a large number of templates available, sometimes it's hard to find one that fits exactly what I need

What recommendations would you give to someone considering this product?

I recommend Google Forms because it is a very useful tool for any person or company that needs to efficiently collect information or feedback. Its integration with other Google tools, such as Drive and Sheets, makes it very easy to share and analyze the results. It is a free platform accessible to anyone with a Google account. Google Forms is a great option for creating online surveys and quizzes quickly and efficiently

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

AMB. Chidiebere Moses O.

Role: C-Level
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Best for Collecting Real Data

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Form is user friendly, easy to set up, pre-defined questions and easy to track performance. You can collect real data with this form. I did it personally on many occasions.

What is your favorite aspect of this product?

I used it more to collect data from clients, the basic data that can help us to write their profiles. Also helped our HR in collecting relevant data from students who we are interviewing for internship

What do you dislike most about this product?

Well, the pre-defined questions are quite limited, and very small room for customization especially if you are not a techie.

What recommendations would you give to someone considering this product?

Take your time and go over it again and again until you get it. Once you learn how to use it, it kind of becomes addictive.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Google Forms

What is Google Forms?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Google Forms Ratings

91 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Invite people to review or edit the survey before sending them out.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Role and User Management Enable different levels of access and permissions based on role.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Online Forms

Google Forms Reviews

Shubham K.

Fill your forms with ease! with Google forms

Likeliness to Recommend

Pros

Camila S.

Good service

Likeliness to Recommend

Pros

AMB. Chidiebere Moses O.

Best for Collecting Real Data

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement