Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

86

Questionnaire Design/Survey Builder

86

Mobile Support

86

Data Analysis and Visualization

84

3rd-Party Integrations

84

Role and User Management

84

Templates & Question Library

83

APIs and Integration

83

Multi-Channel Distribution

83

Branching and Logic

83

Customizable Branding

83

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

87

Ease of IT Administration

85

Quality of Features

84

Ease of Customization

84

Availability and Quality of Training

84

Ease of Data Integration

83

Breadth of Features

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2023

User-friendly and smooth like Google should be!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Everett M.

  • Role: Finance
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

A wonderful way to survey sample quickly!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google forms is easier to use then its competitors. We have used multiple software over the years and Google Forms is easier for our staff to use and get the hang of quickly.

What is your favorite aspect of this product?

Getting responses from a large audience across our company quickly and being able to stack the data in an organized way. Whether we are asking about a leader's job performance, surveying for thoughts and innovative ideas, or simply getting our employees lunch orders, Google Forms makes it easy to get a myriad of data quickly and organized.

What do you dislike most about this product?

There isn't anything that stands out that I don't like, however, there have been error codes pop up that I am unfamiliar with, and sometimes response timing can be slow.

What recommendations would you give to someone considering this product?

From an accounting stand point, my department has used this in so many different ways to collect different types of responses from our employees and other departments, that it makes getting responses easy. We are able to G-chat the link to our different surveys in a workspace that pops up easier than an email so the priority supersedes other emails. It offers the clear, uniform, comfortable to use atmosphere that google provides, throughout each form. The ease of customization has been very helpful. Would definitely recommend this to any employer with employees in hybrid positions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vaishnavi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Very easy tool to conduct surveys

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Forms stands out for its seamless integration with other Google Workspace apps like Sheets, Docs, and Analytics. This makes data collection and analysis intuitive within the Google ecosystem. Form creation is simple with drag-and-drop or pre-made templates covering common use cases like RSVPs, quizzes, or client intake. Collaboration on form design is easy with built-in comment features. Logical validation options help prevent submission errors. While advanced features like skip logic or conditional branching aren't supported, add-ons help expand capabilities for a fee.

What is your favorite aspect of this product?

I love how Google Forms removes friction from creating simple surveys and questionnaires. The user-friendly drag-and-drop interface makes it easy to quickly build forms for any needs from event RSVPs to customer satisfaction surveys. I like that responses feed right into a Sheet for instant data compilation - no manual entry needed. Form features like multiple choice questions, images, confirmation messages upon submission, and custom themes make my forms engaging. Being able to easily collaborate with others on form design is so useful. Form validation helps prevent errors and incomplete responses.

What do you dislike most about this product?

While Google Forms is easy to use, there are some limitations to note. Advanced form logic like skip patterns or conditional branching based on responses isn't supported. This can make creating complex multi-page surveys tedious. Customizing and formatting options are also relatively basic, especially for marketing or branding-focused surveys. Data analysis and reporting capabilities are limited within Forms itself - users need to export to Sheets for deeper insights. Response deliverability and advanced email options seen in tools like SurveyMonkey or Typeform are missing.

What recommendations would you give to someone considering this product?

Google Forms works best for basic data collection needs rather than advanced surveys. Take advantage of pre-made templates and drag-and-drop to quickly build registration forms, client intake forms, quizzes, and more. Use Forms for internal polls or feedback where respondents already have Google accounts. Enable options like confirmation messages and response limits to control submissions. Export responses to Sheets for analysis or charts. For more complex surveys, test if Forms' validation and branching limits your question logic. Consider add-ons if needed for extra customization.

Pros

  • Enables Productivity
  • Unique Features
  • Inspires Innovation
  • Saves Time

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