Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
93%
Conflict Resolution:
96%
Strategy & Innovation:
91%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

Chart

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1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Fair
  • Respectful
  • Altruistic

Feature Ratings

Average 84

Collaboration

86

Mobile Support

86

Questionnaire Design/Survey Builder

85

Role and User Management

84

3rd-Party Integrations

84

Templates & Question Library

83

Data Analysis and Visualization

83

Customizable Branding

83

Branching and Logic

83

APIs and Integration

83

Multi-Channel Distribution

83

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

87

Ease of IT Administration

85

Ease of Customization

84

Quality of Features

84

Availability and Quality of Training

84

Ease of Data Integration

84

Breadth of Features

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Armando G.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

"Easy to create surveys".

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Its great variety in the types of questions, its multiple choice and text answers, its sharing functions since the surveys can be sent via email or other platforms, as well as the option of inserting images and videos, its accessibility, its ease of use, these and other aspects make google form stand out among other alternatives.

What is your favorite aspect of this product?

I really like its ease of use and administration, in addition to the fact that the creation of surveys and forms is really simple, the results obtained are automatically exported to a spreadsheet allowing us an easy collection and analysis of information from respondents, its various response format options, its wide variety of options to meet all our operational needs.

What do you dislike most about this product?

What I dislike the most is the limitation in the customization functions for the design of the forms, I think it falls short in this aspect and also that we can not use it for advanced data manipulation.

What recommendations would you give to someone considering this product?

It is a very good alternative for the creation of forms and surveys, it is perfect for when we want to capture data quickly and easily, it is easy to use and does not require advanced knowledge, there really is no scenario in which it will not do exactly what we want, it is for such reason that it will be a very good decision to implement it in your organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hector M.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

"Easy to use, effective and also free"

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is a magnificent and really useful tool to use, ideal for users with average knowledge, it manages a logical sequence for the writing of questions that guarantees us to obtain the most relevant and punctual information from the respondents in an efficient and simple way: a characteristic that with other software It has an additional cost, it allows you to create documents online, surveys and forms can be created and saved directly in google drive, Google forms truly offers high quality features, capabilities and good performance for free.

What is your favorite aspect of this product?

It is easy to use, allows a great variety in document options, its ease to create surveys, forms and surveys can be created quickly and easily, the different response format options, allows inspecting the survey before sending it, the information of those surveyed is transferred directly to the spreadsheet, and what I like the most is that it is free.

What do you dislike most about this product?

Honestly, I do not have any negative comments about this software since it has been very useful for our company and has generated a very positive and rewarding impact for us and also the experience has been quite pleasant.

What recommendations would you give to someone considering this product?

It is a software that makes the difference compared to the other alternatives, it is the most appropriate and ideal among all the options on the market, because it allows to collect any type of information in the organizational environment of any company or staff, on the other hand, it does not require knowledge advanced technology for its use, it also has particular characteristics to satisfy the needs and purposes of information collection, it is very pleasant to use it, so I recommend that you use it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Industry Specific Role
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2021

It’s simple to use and efficient!

Likeliness to Recommend

5 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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