Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 84

Collaboration

86

Questionnaire Design/Survey Builder

86

Mobile Support

86

Data Analysis and Visualization

84

3rd-Party Integrations

84

Role and User Management

84

Templates & Question Library

83

APIs and Integration

83

Multi-Channel Distribution

83

Branching and Logic

83

Customizable Branding

83

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

87

Ease of IT Administration

85

Ease of Customization

84

Quality of Features

84

Availability and Quality of Training

84

Ease of Data Integration

84

Breadth of Features

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Martha S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Ability to create forms more easily.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms has become a reliable platform for us and it helps us build excellent forms, with a really impressive information organization. The most striking difference that we have noticed about Google Forms is its multiple work capacity, since with a single system we can plan events, send a survey, create a form and have the ability to make forms from Spreadsheets, compared to others. platforms that only give a format to create the forms, Google Forms offers us variety to carry out these formats and surveys.

What is your favorite aspect of this product?

One of the features that I like the most about Google Forms is that it has an excellent synchronization with the Google Docs service, which allows you to create forms using the Forms version or the Docs version of Google, the same result will be obtained. Another feature that is very important to highlight is that Google Forms has an incredible facility to create forms, it is very easy to insert texts, images or videos in any form, and you do not need previous experience creating forms to be successful in this. platform. I am very satisfied with the results obtained with Google Forms, because I have been able to easily create forms.

What do you dislike most about this product?

One of the things I don't like about Google Forms is that it doesn't allow me to add graphics or some other resources to help complement the questions in a form. It is true that the forms are quite good, with excellent design and perfect order in the information, but I would like to add more things to complement it. I would also like Google Forms to add more templates, which allow me to offer a more varied design to my forms. These are features of Google Forms that will improve as soon as possible, so I will continue to use it in my workspace.

What recommendations would you give to someone considering this product?

The main reason I would recommend Google Forms is because of its ability to offer extremely simple form creation, much easier than any other platform. Although graphics or other resources cannot be added to the form, the forms are also well organized and are perfect for obtaining accurate information from a client. Google Forms has a fast, fluid operation and helps that surveys and forms can be sent in seconds.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rachel W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Answers can be easily captured.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms ranges from questionnaires for retailers to large forms that can be a record of data about a person on a website or registration for a newsletter. I consider that there is a strong difference in these tools with others since Google Forms can be easily integrated with other Google products such as Google Sheets which, generating a report in real time, can be seen in this Google spreadsheet platform. This platform also has the feature of saving everything automatically without the need for a shared drive like other platforms, this means that there are no errors in the data.

What is your favorite aspect of this product?

Google Forms, because it is only from Google, is not only available for Android, it can also be managed from IOS or desktop, I like this because I can see the responses of the forms in real time on almost any device. I have done several tests to see if the forms can be answered without any problem and it is indeed the case, it is very seldom loading that varies depending on the internet connection but responding is very fast and efficient. It has a function to branch the questions in case you have conditional questions, resulting in a more complete form and more answer options.

What do you dislike most about this product?

I have a big problem that is when working collaboratively, it is not notified when a member of the work team makes a modification, this can be achieved by making certain configurations to be alerted, however it would be nice if it were automatically and not optional. Another negative point is that the design of the form is very limited, having the same appearance, only it changes certain things, on other platforms the customization of forms is more free.

What recommendations would you give to someone considering this product?

You can carry out surveys for a market analysis or you can also capture new clients or potential clients that help you boost your business and find out what they like the most. I consider that this platform has a very intuitive and easy-to-use interface and the data synchronization is excellent, keeping everything in real time, this helps to optimize the work process. Another use you can give Google Forms for small businesses is to create a customer database through forms.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mary N.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Easy to use and implement

Likeliness to Recommend

8 /10

What do you dislike most about this product?

none thus far

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Effective Service

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