Google

Google Forms

Composite Score

9.0 /10

CX Score

9.3 /10

574 Reviews Write a Review

Claim Software

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details

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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Conflict Resolution

2022

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Respectful
Fair
Helps Innovate

Feature Ratings

Average 84

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Online Forms

Score 8.9

View Google Forms in this category (opens in a new tab)

Google Forms Reviews

Rosy O.

Role: Finance
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use. Free appl. No limit numberfor surveys

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google forms is straight forward easy to use. It's free and it allows you with simple steps to subscribe to have more functionalities.

What is your favorite aspect of this product?

free to use to try it and very easy to train people to use it.

What do you dislike most about this product?

Not existent features for surveys. You can't customize them even with the paid version of the app.

What recommendations would you give to someone considering this product?

I would add more features and more functionalities to customize.

Pros

Respectful
Security Protects

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Haradhan D.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Really great and productive tool for collect data

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google from is really great Survey,Feedback,Question and answers collection tool hopefully comes from google. It's More secure than others because google always try to provide best security for their user.Also Google Forms really easy to use and easy to customize and google forms working very well on every type of devices. Also Google forms user interface is smooth and easy to indicate.

What is your favorite aspect of this product?

Google forms customization option is one of the my favorite option and also advance logic and another things for make advance level survey or anything this feature is really batter then others.Also we can fully customize whole team,images,questions and also we can choose question type like M.C.Q,Short question, Describable question.All those things make it different from others from service provider.

What do you dislike most about this product?

Google make their any products with their lots of idea and also we know their security is next level and their support team really helpful.I like and also love google thats why i cannot dislike any thing of it.

What recommendations would you give to someone considering this product?

When you finding for best data collection system i recommend you just choose Google forms. Trust me it's one of the best and also easy to use digital tool ever. It's save lots of your working time.When someone ask my colleague and friend who are connected with same i always recommend them google forms.You can start your data collection journey easily and smoothly if you can use it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Vikram S.

Role: Finance
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

easy to use, fully free to use and integrate.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

it is very easy to use and integrate with other software and apps it is very important for the business . it quit different from other software where it is completely free to use.

What is your favorite aspect of this product?

it can be integrate with other apps very easily, it is a great tool for surveys and analytics. it takes less time to show results for its analytics and survey. as it is an young software it wood implement more tools within it.

What do you dislike most about this product?

as it is anew software am quite happy with it and not faced any such difficulties as of now.

What recommendations would you give to someone considering this product?

I wood definitely recommend it to others as it is a free software they can try and use it if suits them , it can be continued.

Pros

Reliable
Performance Enhancing
Trustworthy
Inspires Innovation

Google Forms

What is Google Forms?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Google Forms Ratings

91 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Invite people to review or edit the survey before sending them out.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Role and User Management Enable different levels of access and permissions based on role.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Online Forms

Google Forms Reviews

Rosy O.

Easy to use. Free appl. No limit numberfor surveys

Likeliness to Recommend

Pros

Cons

Haradhan D.

Really great and productive tool for collect data

Likeliness to Recommend

Pros

Vikram S.

easy to use, fully free to use and integrate.

Likeliness to Recommend

Pros

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SurveySparrow

1
Since last award

Feature Ratings

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement