Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

86

Questionnaire Design/Survey Builder

86

Mobile Support

86

Data Analysis and Visualization

84

3rd-Party Integrations

84

Role and User Management

84

Templates & Question Library

83

APIs and Integration

83

Multi-Channel Distribution

83

Branching and Logic

83

Customizable Branding

83

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

87

Ease of IT Administration

85

Quality of Features

84

Ease of Customization

84

Availability and Quality of Training

84

Ease of Data Integration

83

Breadth of Features

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Omar S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2022

Intuitive and versatile

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

Although it's simpler and arguably less feature-rich than some similar products like Survey Monkey, Google Forms is extremely easy to pick up and use. Also the ability to set up custom functions and triggers makes for quite a powerful solution if you're willing to learn Google Script.

What is your favorite aspect of this product?

Definitely the ability to write custom functions and set up triggers.

What do you dislike most about this product?

It's simplicity sometimes works against it in that it could do with more customisability of the various survey templates. You can't always do *exactly* what you want but you can normally get pretty close, so it's difficult to complain.

What recommendations would you give to someone considering this product?

It's slick, easy to learn to use and potentially very powerful through the use of triggers and Google Script if you've got the know-how.

Pros

  • Includes Product Enhancements
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Pablo Andres V.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

"Fantastic tool easy to use and implement".

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is easy to implement, use and start-up; it has a low price, and its results presentation features are enhanced.

What is your favorite aspect of this product?

It is simple to use and keeps all information accessible and controllable. It also integrates well with other Google tools. It is the quickest approach to gather information and allows for a great deal of flexibility in terms of what is collected and how it is obtained.

What do you dislike most about this product?

I would like it to be more configurable in terms of layout, i.e. how the form appears to the person filling it out; plus it would be great to have additional branding possibilities, and I think it would be great to enhance the existing specific templates for the relevant question types.

What recommendations would you give to someone considering this product?

Google Forms is a great tool for creating surveys, collecting responses to questionnaires, and collecting testimonials and feedback. It is perfect for beginners or those inexperienced with advanced survey creation tools because of its easy interface. It is easy to use, affordable, and works well with other Google technologies. Forms are the fastest and most efficient way to collect data. it is worth using.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alejandro R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Effective for collecting and analyzing information

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Its price, functionality and ease of use are good, and the integration with Google Sheets and Google Drive is quite valuable; in fact, the simplicity and sobriety of this tool make it ideal and different from other similar products.

What is your favorite aspect of this product?

The ease with which I can collect and analyze the information, is a great solution and very valuable when reviewing: a tool, a procedure, a service, an event, or simply to know an opinion, feeling or overall customer satisfaction, as well as to update the data of our employees among others.

What do you dislike most about this product?

Its templates are free but limited at the same time.

What recommendations would you give to someone considering this product?

Google Forms is ideal for collecting data in an easy, efficient and timely manner through informal surveys; it is also ideal for registration during working hours, in small and large events. It can be used to record opinions and sentiments, among other things. If you organize an event that requires registration, Google Forms can help you keep all the information organized and up to date. Google offers an asynchronous collaboration option in almost all of its products; this feature allows cooperation with work teams, which is very valuable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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