Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

86

Questionnaire Design/Survey Builder

86

Mobile Support

86

Data Analysis and Visualization

84

3rd-Party Integrations

84

Role and User Management

84

Templates & Question Library

83

APIs and Integration

83

Multi-Channel Distribution

83

Branching and Logic

83

Customizable Branding

83

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

87

Ease of IT Administration

85

Quality of Features

84

Ease of Customization

84

Availability and Quality of Training

84

Ease of Data Integration

83

Breadth of Features

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

kajal s.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Best Survey Tool For business

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms are easy to set up and navigate with simple UI. Very responsive Survey Tool and It is easy to build and customize surveys, questionnaires and contact forms. It is a relatively budget friendly as compared to others. It ideally integrates with the other Google tool such as Google Sheets and has Google's reliable support. Shows results in a Graphic manner and easy to modify. Some features which are not in other form software, we are able to make a Google form a quiz , split-up forms in small sections, also this forms can also be used for taking online exam.

What is your favorite aspect of this product?

As I am from a technical organization where we need to collect data frequently where we utilize the service of Google Forms for our business functions. It is straightforward to build a form & unchallenging to deploy it and also able to track the results. The best part of Google Forms is flexibility and functionality. It provides a variety of options to create a form and makes able to add some fascinating features like poll, chart & bars to show result ratio etc. Also enables us to embed the forms on our website. And the received responses are easy to manage and analyze. Overall, a great software for survey.

What do you dislike most about this product?

I have no complaints about forms except that it's hard to collaborate if you're not signed into the original creator's email address on your phone, you either have to go to Google and switch accounts or wait until you get to a computer. Google forms doesn't do much in terms of advanced meta data tracking. It would be great to have some of these features enhanced for survey monitoring purposes.

What recommendations would you give to someone considering this product?

Honestly, Several similar software programs exist in the market, but I can attest to the quality of Google Forms because of its simple interface and straightforwardness.

Pros

  • Reliable
  • Efficient Service
  • Altruistic
  • Acts with Integrity

Livia T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Forms fits an important surveying role for me.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It is free and easy to use in terms of accessing free templates and even exporting survey data to third party software tools. It is also simplistic both for the person creating surveys and for respondents providing feedback for the survey. The above are the top factors that stands out Forms from substitute surveying tools.

What is your favorite aspect of this product?

Google Forms makes it very easy to setup surveys. I can even create survey forms from the comfort of my mobile phone. There is also the possibility to collaborate in real-time with co-workers when designing my survey forms.

What do you dislike most about this product?

Google Forms provides little to no advanced functionality . This makes it almost impossible to introduce vital survey components like “skip logic” into our questionnaires.

What recommendations would you give to someone considering this product?

For quick surveys, which does not require advanced questioning , Forms is a good try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Includes Product Enhancements

Jonathan H.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

You can't beat a free product and it's useful

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

What differentiates Google Forms from similar products is that it is completely free to use, with no licence fees.

What is your favorite aspect of this product?

My favourite aspect of Google Forms is that it is completely free to use. There are no licence fees to use it and no costs. It also doesn't require any hosting.

What do you dislike most about this product?

What I dislike most about Google Forms is that some of the designs and templates are not attractive or appealing.

What recommendations would you give to someone considering this product?

I recommend trying out Google Forms as it is completely free to use. It is very easy to create a form and test out embedding it on a web site.

Pros

  • Includes Product Enhancements
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Commodity Features
  • Leverages Incumbent Status

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