Google

Google Forms

Composite Score

9.0 /10

CX Score

9.3 /10

574 Reviews Write a Review

Claim Software

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details

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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Conflict Resolution

2022

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Respectful
Fair
Helps Innovate

Feature Ratings

Average 84

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Online Forms

Score 8.9

View Google Forms in this category (opens in a new tab)

Google Forms Reviews

Luis A.

Role: Human Resources
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Google forms the most formal way of working

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Using google forms we are able to back up valuable information from our clients by creating forms that can get simple answer options and also send files as examples or business material. This tool made it easier for us to understand our clients in the best way to make projects that fit the answers provided by them.

What is your favorite aspect of this product?

These surveys can be stored in a google drive section and the user can use them whenever they want. We can also have an approximate number of questions answered and extract the files to be sent within the document. It is very easy to use and creating the drop down answer menu does not take a lot of time. It is free so anyone can use it and it also automatically saves to the cloud so we don't lose any data.

What do you dislike most about this product?

The forms being so simple to work with limit customization so each user can't fit the design to their field of work and their form creation options are not neatly arranged. Perhaps it needs an update in its interface so that the design does not look so static.

What recommendations would you give to someone considering this product?

It is recommended to incorporate tools to customize it more as a change in the style of typography and colors to implement. Also the buttons could be better organized to add extra documents and incorporate files in audio format and finally it would be helpful to obtain analysis to see if the answers are not complete or long enough.

Pros

Helps Innovate
Reliable
Performance Enhancing
Inspires Innovation

Kent D.

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Popular tool to create online forms and surveys

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

There's a lot of option to customize the form's style for those who don't find the default look of Google Forms professional for businesses

What is your favorite aspect of this product?

Forms fields can be further customized to edit field size, mark a field required, enable conditional logic and so much more

What do you dislike most about this product?

Google Forms lacks advanced security features such as locking forms based on user's access level

What recommendations would you give to someone considering this product?

There are many other popular online form and survey builders out there but Google Forms offers better features and integrations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ryan P.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Professional-looking survey program

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

This program processes answers from completed surveys that are added to Google Sheets and presents them to me with visually pleasing charts and graphs

What is your favorite aspect of this product?

This system is purchased as part of the Google Workspace suite so it is not costly as such. It has a drag and drop feature that lets me concentrate on writing efficient questions

What do you dislike most about this product?

It is particularly beneficial to those who already use Google Software solutions in their existing workflow because it is seamlessly compatible with the Google Workspace product suite

What recommendations would you give to someone considering this product?

What sets Google Forms apart from its competitors is that it cones as part of the larger Google Workspace suite. This makes it easy to streamline data analysis work experiences by presenting results in comprehensive charts and graphs

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Forms

What is Google Forms?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Google Forms Ratings

91 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Invite people to review or edit the survey before sending them out.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Role and User Management Enable different levels of access and permissions based on role.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Online Forms

Google Forms Reviews

Luis A.

Google forms the most formal way of working

Likeliness to Recommend

Pros

Kent D.

Popular tool to create online forms and surveys

Likeliness to Recommend

Pros

Ryan P.

Professional-looking survey program

Likeliness to Recommend

Pros

Most Popular Google Forms Comparisons

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SurveySparrow

1
Since last award

Feature Ratings

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement