Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

86

Questionnaire Design/Survey Builder

86

Mobile Support

86

Data Analysis and Visualization

84

3rd-Party Integrations

84

Role and User Management

84

Templates & Question Library

83

APIs and Integration

83

Multi-Channel Distribution

83

Branching and Logic

83

Customizable Branding

83

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

87

Ease of IT Administration

85

Quality of Features

84

Ease of Customization

84

Availability and Quality of Training

84

Ease of Data Integration

83

Breadth of Features

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Jeff P.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Universal tool with endless features

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is easy for anyone to create different types of forms using the drag-and-drop builder. These different types of survey we have created using Google Forms include surveys, payment forms, contact forms, surveys and more.

What is your favorite aspect of this product?

Once I have selected a template, Google Forms will ask the purpose of creating the form and what it is for. Then it shows predefined questions to edit as per the needs.

What do you dislike most about this product?

It's possible to send email notifications, schedule a close date, and more but these notifications delay to appear at times

What recommendations would you give to someone considering this product?

Google Forms is packed with features and lets users create all types of online forms. You can simply use the drag and drop builder to add and remove fields in the form or create multipage forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Susan L.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

My Experience Using Google Forms

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is both a survey software and an online forms software. What makes it different is that it integrates well with Google Sheets for better data analysis

What is your favorite aspect of this product?

I like that Google Forms is multi-purpose. The software is Seamless to use and integrates well with other Google products Using Google Forms to create forms and for surveying is easy

What do you dislike most about this product?

With such a product and considering it's capabilities, I can barely find reasons to complain.

What recommendations would you give to someone considering this product?

Google Forms is an amazing product for handling both online forms and carrying out business surveys. It's also affordable and you should try it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

ANUP G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

"With this tool data collecting made easy!!"

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

The most useful feature of Google forms is that they are easy to read and understand. What I appreciate best about Google Forms is how simple it is to create and display them to anyone who needs to see or understand progress in specific areas. It would be beneficial to anyone who wants assistance in understanding and properly understanding where they stand that differentiates Google Forms from other similar products.

What is your favorite aspect of this product?

Google Forms is known for its user-friendly design. With this tool, you may generate stunning shapes regardless of your background. You can learn how to use this tool in a matter of hours. It also has a number of features that are entirely free. I'm aware that there are various alternative programmes that provide greater layout and design freedom. However, those are too expensive, and most users will be satisfied with Google Forms. It also connects well with other Google services such as Drive, Sheets, and others, allowing you to save all of your collected data in one place.

What do you dislike most about this product?

Nothing in this world is flawless. It would be fantastic if this tool had the ability to update records. In addition, the shapes' bland design bothers me.

What recommendations would you give to someone considering this product?

My suggestion is that you explain why you picked the numbers 1-5 in order of very improbable to highly likely. The data will reveal even more details on why the individual taking the poll picked the particular number, as well as a more detailed description. There might be more than one factor influencing the survey response than simply answering a general question.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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