Google

Google Forms

Composite Score

9.0 /10

CX Score

9.3 /10

574 Reviews Write a Review

Claim Software

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details

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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Conflict Resolution

2022

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Respectful
Fair
Helps Innovate

Feature Ratings

Average 84

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Online Forms

Score 8.9

View Google Forms in this category (opens in a new tab)

Google Forms Reviews

Vasantha R.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

G Forms for Survey and Workflow Needs

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Simple UI and UX Comes with G suite packages Easy to integrate with Other applications Reports can be exported based on the requirements

What is your favorite aspect of this product?

Ease of access Ease of Forms design Easy to embed the forms to various websites

What do you dislike most about this product?

User Experience Has to be improved Gamification of the forms needs to be added

What recommendations would you give to someone considering this product?

Since it comes for free in G Suite not necessary to seperately have an subscription.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Reece E.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Ideal Online Survey System

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Forms is a form and survey creation program that is part of Google Apps for Work. The product's interface is comparable to that of a document editor, with drop-down lists of choices and drag and drop question re-ordering. Images and videos can be included in surveys by users. Thus, the users can also customize the inquiry flow using their reasoning.

What is your favorite aspect of this product?

Google Forms is an excellent online podium for evaluating or analyzing any system, product, or the procedure by the user's hand. In today's environment, it's tough to gain feedback or appraisal for anything by going from house to house or person to person. So, Google Forms is the ideal solution for dealing with this type of circumstance. Users may construct a Google form with as many questions as they wish and receive feedback.

What do you dislike most about this product?

This system lacks a range of templates, limiting customization. In addition to this, if you need to gather huge amounts of information, the tool is difficult to use since it is restricted to the number of cells that the spreadsheet permits.

What recommendations would you give to someone considering this product?

Highly recommended Online Survey System .

Pros

Continually Improving Product
Reliable
Trustworthy
Effective Service

Alejandro Jose O.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Forms that are easy to create and easy to apply

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is related to the visual of google and its narrative, as well as with the graphical interface of gmail, which facilitates the understanding of its options. It is intuitive in creating the questions. And it's easy for users by not requiring registration.

What is your favorite aspect of this product?

the options to autocomplete questions and to recognize the type of question just by typing it. A form can be created very quickly. The statistics of the results are very accurate. And I love that it can be integrated into the body of an email.

What do you dislike most about this product?

It should allow including images in the questions with greater compatibility. They could also refer to kahoot and mentimeter, I think that's where it can point, taking into account the gamification of the software and the interaction with the audience in new ways and in real time. They could also include other ways of visualizing information such as word clouds. Something I don't like is that sometimes the configuration so that external users can use the form becomes more complex. Form settings could be more intuitive.

What recommendations would you give to someone considering this product?

It gives us what we need and allows us to integrate third-party addons in case we need another level of customization.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Google Forms

What is Google Forms?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Google Forms Ratings

91 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Invite people to review or edit the survey before sending them out.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Role and User Management Enable different levels of access and permissions based on role.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Online Forms

Google Forms Reviews

Vasantha R.

G Forms for Survey and Workflow Needs

Likeliness to Recommend

Pros

Reece E.

Ideal Online Survey System

Likeliness to Recommend

Pros

Alejandro Jose O.

Forms that are easy to create and easy to apply

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement