Google

Google Forms

Composite Score

9.0 /10

CX Score

9.3 /10

574 Reviews Write a Review

Claim Software

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Forms won the following awards in the Survey Software category

Filter By

Conflict Resolution

2022

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Respectful
Fair
Helps Innovate

Feature Ratings

Average 84

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Online Forms

Score 8.9

View Google Forms in this category (opens in a new tab)

Google Forms Reviews

Jessica A.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Easily create forms and customer surveys

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It is convenient to work with other Google products so you can create a survey and send it to your organization right away. Also, because it has a simple design, there are no additional functions and only the necessary functions are prepared, so I think it is also attractive that you can operate it meaningfully without looking at the explanation.

What is your favorite aspect of this product?

It is very attractive that you can easily create a questionnaire form. You can easily create it without any special configuration using the GUI. In addition to simply completing a questionnaire, you can collect the answers you received and publish statistical information, and by linking to Google Spreadsheets, you can send the results of the answers to Excel and analyze them yourself freely. It is highly recommended that you can use the questionnaire function without creating a special WEB page and without creating a questionnaire form.

What do you dislike most about this product?

It is good that there are many types of options as buttons, but it is a drawback that it is difficult to understand what the image will look like. Even if you don't actually move each option, it would be nice to have an easy-to-understand explanation when creating the questionnaire.

What recommendations would you give to someone considering this product?

I use it when I have to take a questionnaire to employees at an internal social gathering. It is very convenient because content that used to be counted manually by answering questionnaires via email, etc. can now be added at a glance. When reporting to the site, instead of asking each person to respond via email, we requested a response in the form of a Google Form response, and the response rate increased dramatically. Sending any simple content via email takes a certain amount of time and effort, so I think it was good to reduce the burden by using a form.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cannon C.

Role: Sales Marketing
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Very Easy, Very Cheap

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Ease of use is better than other platforms

What is your favorite aspect of this product?

Ability to quickly gather information with easy surveys

What do you dislike most about this product?

ALmost too barebones at times with limited functionality

What recommendations would you give to someone considering this product?

Use for easy quick decisions and surveys

Pros

Helps Innovate
Reliable
Fair
Transparent

Nelly W.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

A Resourceful Survey Software For Business

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is unique in many ways but most importantly, it's a great tool for both surveying and as an online forms software

What is your favorite aspect of this product?

Using Google Forms is flawless It's affordable and resourceful - handles both Surveys and online forms creation It's best when it comes to integration

What do you dislike most about this product?

I have no dislikes as Google Forms has outperformed

What recommendations would you give to someone considering this product?

I highly recommend this tool as it brings lot's of benefits to any business

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Google Forms

What is Google Forms?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Google Forms Ratings

91 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Invite people to review or edit the survey before sending them out.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Role and User Management Enable different levels of access and permissions based on role.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Online Forms

Google Forms Reviews

Jessica A.

Easily create forms and customer surveys

Likeliness to Recommend

Pros

Cannon C.

Very Easy, Very Cheap

Likeliness to Recommend

Pros

Nelly W.

A Resourceful Survey Software For Business

Likeliness to Recommend

Pros

Most Popular Google Forms Comparisons

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

SurveySparrow

1
Since last award

Feature Ratings

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement