Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

86

Questionnaire Design/Survey Builder

86

Mobile Support

86

Data Analysis and Visualization

84

3rd-Party Integrations

84

Role and User Management

84

Templates & Question Library

83

APIs and Integration

83

Multi-Channel Distribution

83

Branching and Logic

83

Customizable Branding

83

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

87

Ease of IT Administration

85

Quality of Features

84

Ease of Customization

84

Availability and Quality of Training

84

Ease of Data Integration

83

Breadth of Features

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

John E.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Using Google Forms is a breeze

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google forms is a straightforward data collector that is simple to use. To collect information and data from the field for customer projects and leads, we use it internally as a component of our CRM. Overall user-friendliness and capacity to export forms or email forms to users in a particular format using third-party add-ons.

What is your favorite aspect of this product?

It is simple to use. Additionally, neither my users nor my clients had to strain to comprehend the directions, complete the forms, or traverse the pages. Building forms, exploring alternatives, and setting up the data management system are all simple processes.

What do you dislike most about this product?

The appearance and feel of a Google Form are not very flexible. On both our internal intranet and website, we embed several forms. They are all similar to Google Forms. They are not lovely, but neither are they awful. There aren't many alternatives for the form's outcome. For instance, it would be fantastic if a.pdf could be automatically filled out using the form's responses.

What recommendations would you give to someone considering this product?

Google Forms are superior to practically all others, in my opinion. It is easy to explore, set up, and utilize. Customization keeps you appearing professional regardless of whether your company is well-established or not, and the setup puts it at the top, in my opinion, because you never get thrown out of the app, and it's free, making it even more appealing.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Kelly C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Helpful in doing research and making quizzes

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

When analyzing and sharing simple numerical data, Google Forms make it easy for even the most inexperienced computer users to get started. Unlike others, making your form or survey and rearranging the questions as required is also a breeze. Regardless of their familiarity with Google, users may quickly and easily fill out forms using Google Forms.

What is your favorite aspect of this product?

Google Forms' ease of use is a significant selling point. I can use it for simple evaluations and data gathering with little effort. Google forms are user-friendly and effective for conducting primary surveys. It's simple to pick up and use and lets us create forms with various fields without learning any code. This tool is user-friendly, whether you need to make a form or fill one out.

What do you dislike most about this product?

This program imposes several restrictions. When an internet interruption is experienced, the forms must be restarted from the beginning, regardless of how far along the replies may be. It's a bit of a letdown that you can only choose from a handful of fonts, sizes, and colors. Having constantly to be connected to the internet is a high cost.

What recommendations would you give to someone considering this product?

In cases when the survey's criteria and expected outcomes are simple, Google Forms is the way to go. It is easy to create a survey, complete with questions and responses, rearrange sections, and distribute it to respondents. You can get the most out of your data by combining it with Sheets, which Forms connect seamlessly. It's the most excellent and most straightforward solution.

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Respectful

Carol E.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An easy-to-use survey software

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Data collection couldn't be easier than using Google Forms. A survey may be created and delivered more quickly if you use a template from a library of pre-existing surveys and forms. If the state has been distributed, it may be swiftly and effortlessly compiled. It is easy to use and adapts to the kind of inquiry. Forms created in Google are simple to implement.

What is your favorite aspect of this product?

One feature that appeals to me is the option to self-grade by including an answer key. Conveniently, I can rearrange the questions, adding new ones relatively quickly. I particularly like how I can export the survey results to a CSV file for easy organization and reference. I can make user interfaces for these surveys quickly. Notifications of survey completion are also a handy feature.

What do you dislike most about this product?

Google's survey tools are limited to primary data collection and presentation. Design and feature-based customization possibilities are minimal. The templates offered are pretty basic. This tool may not be enough if you need to analyze survey replies for hidden patterns and create intricate metrics.

What recommendations would you give to someone considering this product?

Google Forms is excellent if you need a simple survey or form for your business or group. It's a perfect tool for doing surveys and analyzing data, and you can also use it to make questionnaires and quizzes, which you can then easily administer to your team. It's a breeze to use and tailor to your specific requirements.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

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