Google

Google Forms

Composite Score

9.0 /10

CX Score

9.3 /10

574 Reviews Write a Review

Claim Software

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details

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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Conflict Resolution

2022

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Respectful
Fair
Helps Innovate

Feature Ratings

Average 84

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Online Forms

Score 8.9

View Google Forms in this category (opens in a new tab)

Google Forms Reviews

Utkarsh C.

Role: C-Level
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2022

Loved the features

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

What differentiates Google Forms from other similar products is that we can create survey iN our mobile phones in the web browser or even in the laptop. AS THIS IS A VERY USER FRIENDLY PROCESS. We get instant results also

What is your favorite aspect of this product?

It is used to collect information from various used and it is stored in a table i.e it helps in creating customer feedback surveys. KT IS ALSO USER TO FILL SURVEY FOR job applications.

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

Google form is a web application that creates question and analysis can be done with the team. It also keep the form private so that some unknown cant use the data

Pros

Continually Improving Product
Effective Service
Caring
Respectful

Shelby S.

Role: Sales Marketing
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Customizable and effortless to use survey software

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

If my computer shuts or if the internet goes down, my forms will be safe and sound in my cloud storage and with the latest version I edited. Creating a new Google form is simple and I can do it in some different ways

What is your favorite aspect of this product?

When I select to create a new Google form or edit a template, the screen editor will appear. It has a simple layout, easy to understand, and I am able to start using it with no difficulties

What do you dislike most about this product?

The experience in Forms is improved with add-ons that help construct new surveys and also connecting to third-party and integrating Forms data with other G Suite applications like Google Sheets

What recommendations would you give to someone considering this product?

Google Forms turns out to be an excellent choice for people who need to be quick while building forms or digital quizzes. Fits all purposes whenever you need to set up new polls or surveys

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manish A.

Role: Information Technology
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Simple and easy to use application for surveys

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google form provides major analytics that other products are unable to provide, also google form can easily be integrated by most applications and websites.

What is your favorite aspect of this product?

Google form can be used for software reviews and each question can get associated with some marks and then you can get mean marking for that particular product easily.

What do you dislike most about this product?

Enhancement is required in UI, currently, it is very simple UI some materialistic UI need to add

What recommendations would you give to someone considering this product?

Good to use application recommended for survey and form creations.

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Google Forms

What is Google Forms?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Google Forms Ratings

91 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Invite people to review or edit the survey before sending them out.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Role and User Management Enable different levels of access and permissions based on role.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Online Forms

Google Forms Reviews

Utkarsh C.

Loved the features

Likeliness to Recommend

Pros

Shelby S.

Customizable and effortless to use survey software

Likeliness to Recommend

Pros

Manish A.

Simple and easy to use application for surveys

Likeliness to Recommend

Pros

Most Popular Google Forms Comparisons

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Typeform

SurveySparrow

1
Since last award

Feature Ratings

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Data Analysis and Visualization

3rd-Party Integrations

Role and User Management

Templates & Question Library

APIs and Integration

Multi-Channel Distribution

Branching and Logic

Customizable Branding

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement