Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Jordan P.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

The faster way to collect feedback.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

A large percentage of the target audience for my surveys, are very familiar with Google forms, in a way that simply doesn't exist with other survey tools. This sense of familiarity makes it easy for a lot of them to navigate Google Forms, faster than they can navigate any other survey form. My use of Google Forms for survey has encouraged higher engagement numbers.

What is your favorite aspect of this product?

Support for a variety of survey question type is a key strength of Google Forms. Whether it is multi-choice questions, drop-down menus, check-boxes, grid type questions etc Google Form supports them all. The above equips me to create more engaging surveys.

What do you dislike most about this product?

Limitation on customisation of survey forms is a major bottleneck , that comes with using Google Forms . Poor integration with non-Google software product is another gaping disadvantage of Google Forms.

What recommendations would you give to someone considering this product?

It is just the faster way to create surveys.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

CA Ayushi A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Fast data compilation software!

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

I have not used any other similar product, so can't comment on that.

What is your favorite aspect of this product?

Use of multiple-choice questions (MCQs) impress me a lot

What do you dislike most about this product?

There is nothing as such which I dislike about this product.

What recommendations would you give to someone considering this product?

Fast product which can help in knowing opinion of audience on any particular topic.

Pros

  • Saves Time
  • Effective Service
  • Respectful
  • Appreciates Incumbent Status

Cons

  • Vendor's Interest First

Sacide T.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Free, Fast; Needs Better UI

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It's free, it's freemium features are a lot more than the main competitor.

What is your favorite aspect of this product?

I like the fact that I can create surveys with explanatory remarks for each section.

What do you dislike most about this product?

I do not like the interface, sometimes it's too sloppy.

What recommendations would you give to someone considering this product?

I would recommend them to give this tool a try for preliminary research purposes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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