Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

84

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Decent product though takes time to use well

Likeliness to Recommend

7 /10

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Leverages Incumbent Status

Michele B.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy to use. make specific to our needs- not.

Likeliness to Recommend

6 /10

What differentiates Google Forms from other similar products?

Interface

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing. It was others

What recommendations would you give to someone considering this product?

More focus on companies needs and special edits

Pros

  • Reliable
  • Security Protects
  • Helps Innovate
  • Performance Enhancing

Cons

  • Less Caring
  • Under Delivered
  • Less Effective Service

Cynthia G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Excellent product with outstanding results!

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Ease of use and functionality

What is your favorite aspect of this product?

Easy to navigate and learn. Very broad scope of capabilities

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

Take the time to learn all capabilities of the product

Pros

  • Reliable
  • Efficient Service
  • Generous Negotitation
  • Transparent

Cons

  • Vendor's Interest First
  • Less Friendly Negotiation

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