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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Forms?
Pros
- Reliable
- Respectful
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Data Analysis and Survey Function
State Transformation
Workflow Automation
Security
Drag and Drop Design
Field Configuration and Customization
Version Management
APIs and Integration
Electronic Signatures
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Google Forms Reviews
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2020
Easy to use
Likeliness to Recommend
Pros
- Acts with Integrity
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2020
Very good start, but can be improved
Likeliness to Recommend
Pros
- Reliable
- Unique Features
- Includes Product Enhancements
- Helps Innovate
Cons
- Less Effective Service
- Less Friendly Negotiation
- Wastes Time
Please tell us why you think this review should be flagged.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted Mar 2020
helpful product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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