Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

James H.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Wonderful standards and support. Top notch product

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Industry leader

What is your favorite aspect of this product?

Availability and ease

What do you dislike most about this product?

Lack of transparency

What recommendations would you give to someone considering this product?

Study priduct very carefully

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Friendly Negotiation
  • Less Caring
  • Vendor's Interest First

Peter B.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

amazingly easy to use and implement

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Support is by far tops in the industry. They really stand behind their product and provide top notch customer service.

What is your favorite aspect of this product?

How innovative it is and how intuitive it is.

What do you dislike most about this product?

nothing so far! Truly been amazing!

What recommendations would you give to someone considering this product?

You can do your research like I did but I am telling you don't waste your time. This is the best in the industry.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dustin N.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2020

Very easy to use and implement into your team

Likeliness to Recommend

6 /10

What differentiates Google Forms from other similar products?

It’s ease of use and the implementation into other platforms

What is your favorite aspect of this product?

The integration into other platforms we use

What do you dislike most about this product?

The costs, it’s good to use but you pay a lot

What recommendations would you give to someone considering this product?

Beta test it first before you decide to sign a contract

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

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