Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2021

Best service offered by Google

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Jennifer S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Practical questionnaires to improve.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

This software provides creative and functional tools for our department since it allows us to be fully communicated. It stands out quite easily as it works effectively and efficiently. It helps us at all times that we need it and acts in a particular way since its way of collecting information of high interest is very practical, it is quite functional.

What is your favorite aspect of this product?

Undoubtedly, this product is manifested as a leading product since it has various effective and functional tools that generate speed at all times, since we use it we can save time and act more quickly, at our hands what we are looking for always arrives. What I like the most is that it provides us with a quite creative questionnaire, which allows us to know and learn more about what our clients consider or think about the organization as such or even about our products, this type of tool allows us to know how to continue progressing or how to improve and that gives us a bit of an advantage since it allows us to always be in constant growth.

What do you dislike most about this product?

I really like this product, I love the simple and practical way in which it works, for now I do not find any negative aspect or something bad that causes me discontent.

What recommendations would you give to someone considering this product?

I would recommend this software because it is simple, when working it is very practical since you can do your processes with peace of mind. It is a product that allows you to see and recognize the strengths and weaknesses of the organization as such. You should use it since you can always improve with its incredible questionnaires, employees and customers can say what they think and you can change or improve what you are failing and thus achieve a good status.

Pros

  • Efficient Service
  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product

Michelle A.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Love the ease of use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Like the fact that more than one person can make changes and access can be shared with others.

What is your favorite aspect of this product?

Functionality and ease of use

What do you dislike most about this product?

I cant think of anything that I dislike.

What recommendations would you give to someone considering this product?

If you have several people that need to work together on forms, at the same time, etc. this is the program for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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