Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Jennifer Scarlet J.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

A product to match.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

a product that contributes a lot to our organization and not only our organization but to all workers in general and that has allowed us to collect both internal and customer data stands out from the rest of the programs because it provides quite effective solutions and that is why it is used with frequency in internal affairs to solve the small failures that arise on a day-to-day basis.

What is your favorite aspect of this product?

a product that has a large number of positive values ​​which cover different aspects in a wide range of possibilities that can be made from it. Among its characteristics that we liked the most are its enormous list for the different types of forms in addition to the simple handling of these, the quick quasters in lilies are quite deficient for evaluating the knowledge of our clients and thus being able to weigh how well they know our products .

What do you dislike most about this product?

Although it provides a large amount of customization, it is not so great compared to the number of clients we have and a product that works perfectly with small companies, however, as it has grown, it leaves a little to be desired, therefore I would undoubtedly like that will increase the amount of customization and allow adding types of graphics and new technologies so that everything can adapt to the new era.

What recommendations would you give to someone considering this product?

A product so simple and cheap that it feels the truth I would not recommend for any situation, however perhaps there are organizations that are looking for a product with a greater number of options to offer and that adapts to this new world with great variability in marketing. its functions are quite good and easy to use and the only thing that fell a bit short is its depth.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Caring
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2021

A simple and free from making tool

Likeliness to Recommend

8 /10

Pros

  • Performance Enhancing
  • Trustworthy
  • Helps Innovate
  • Enables Productivity

rohini m.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

A good data collection tool

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

The best part is easy data import and analysis. Data can be downloaded in excel and the same can be analyzed. Summary of form results split into charts and groupings of answers. Also Google Forms allows us to collect data quickly and efficiently, all while conveniently storing the data to the cloud.

What is your favorite aspect of this product?

The data can be private, so the data-security is maintained. You could create the form in less than 2-3 minutes and ensure proper collection of the info as well

What do you dislike most about this product?

Export tools. It could use additional exportable formats for integration with other reporting tools. Lack of options: For all of the features that have recently been added, Google Forms still lacks some customization options and may not provide you with some features that a paid option may provide.

What recommendations would you give to someone considering this product?

I'd recommend it for short surveys. The longer the form gets, the more of a burden it may be to use. If you are more serious in collecting data you need pay and purchase other product.

Pros

  • Saves Time
  • Altruistic
  • Acts with Integrity
  • Appreciates Incumbent Status

Cons

  • Inhibits Innovation
  • Commodity Features

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