Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Sasha B.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

More attractive forms with this software.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms differs from its competition for the following reasons: - It is completely easy to use, anyone with basic knowledge in the creation of forms can have a complete use, while other software has a complicated configuration process to create forms. - The forms that I make in Google Forms have no limit on questions or answers, while other platforms charge the user depending on how many questions their forms will have.

What is your favorite aspect of this product?

One of the things I like the most about Google Forms is that I can choose a design with a lot of variety, this platform allows me to add a design with a color palette or add a background image to make a form much more attractive and comfortable . In addition, Google Forms offers me a wide variety of templates made by experts or by regular users, which helps me to give a more optimized and more organized design to the questions that my form will have. Design is the strongest point of Google Forms and I love this too.

What do you dislike most about this product?

One of the things I don't like about Google Forms is that I need a stable internet connection to be able to use the platform. I have previously used platforms where I could design forms without the need for an internet connection. I would like to be able to enjoy this feature in Google Forms, since this way I could create forms and accumulate them and then upload them to my system simultaneously, without having to do everything with an internet connection. Also, there is a limit to the images you can insert into forms, greatly limiting the number of pixels per image.

What recommendations would you give to someone considering this product?

For users who are considering using Google Forms, I would recommend maintaining a stable connection which allows them to work normally, otherwise, they will have problems such as loss of information or loss of forms, since this software does not work without an internet connection. In addition, I highly recommend this platform because it has a high customization and editing capacity for each form, which helps make everything even more attractive.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alejandro Enrique M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Range of features at a low price

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is ideal for the fast and effective collection of information, despite having a limited number of templates, they fulfill the function correctly and the export of said data is done in a clear and transparent way for the respective study.

What is your favorite aspect of this product?

I emphasize the ease of use as the relevant point of this tool, any user without extensive knowledge can create and share very well structured forms to a final group of users.

What do you dislike most about this product?

The negative part is undoubtedly the customization of the forms, having very limited templates in both colors and their respective fonts limits the appearance of the form to the basic form.

What recommendations would you give to someone considering this product?

Google forms facilitates the acquisition of information regardless of the place, just share the link to your different destinations and the results will immediately be reflected in real time for further analysis.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Great tool for collecting information

Likeliness to Recommend

10 /10

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

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