Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

jigna s.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Very mediocre, could be better.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

I don't think it differentiates with other similar products in a nice way, in fact I would go for others because Google forms has been disappointing.

What is your favorite aspect of this product?

I guess the only good thing is that the drag and drop feature is good and can be used to set stuff up very quickly.

What do you dislike most about this product?

The lack of features that I can clearly see while using this product is what I hate about it the most. It does not offer any in-depth analysis or a way to properly achieve the data results you want.

What recommendations would you give to someone considering this product?

For informal or non-professional uses, this could be good. Otherwise, not a good choice.

Pros

  • Saves Time
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Under Delivered
  • Inhibits Innovation
  • Slower Product Innovation

Sanjiv S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Not impressed, okay product.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It honestly isn't that great at all in my opinion. It could be so much better but is restricted by it's mediocre security and analytical features.

What is your favorite aspect of this product?

The relative ease with which you can set everything up is without a doubt the best and the only good feature of this product in my opinion.

What do you dislike most about this product?

The product is pretty flawed. The bad security, no way to display advanced stats or analyze them even, and very limited customization options.

What recommendations would you give to someone considering this product?

My advice is to go for something a bit more industry standard or advanced for professional use. Google Forms is not one of them.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Under Delivered
  • Security Frustrates
  • Inhibits Innovation

Parthiv S.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Disappointing features, wasted potential.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

In fact, it does but reverse. After having used this I would rather switch to literally any other service/app as Google Forms is very unprofessional and lacks a lot of features.

What is your favorite aspect of this product?

The ease of setting everything up, and the fact that it is so quick.

What do you dislike most about this product?

Lack of features, no IP blocking, no in-depth data analysis, etc.

What recommendations would you give to someone considering this product?

I would recommend using any other application like Survey Monkey, or Unipark. Unipark is industry standard and is useful for data analytics if you are working on big projects, especially thesis questionnaires, and/or work-related A/B type tests.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Cons

  • Security Frustrates
  • Less Performance Enhancing
  • Less Productive

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