Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Roxana G.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Like the VW of forms

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It's reasonably easy to use. And when you already have the suite, you don't need to bother with logging in and out of a gazillion platforms. Also, not a chance to do your forms only to find out you need to pay and upgrade etc.

What is your favorite aspect of this product?

It's good enough for someone who's not very sophisticated about forms or surveys.

What do you dislike most about this product?

I keep forgetting how to share a form. Also, I need to remember to give people outside the company access to the form. It's nagging to get all the emails about it.

What recommendations would you give to someone considering this product?

This is a good enough product if you don't need to get fancy.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Evan S.

  • Role: Consultant
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

Feature is seamless in integration

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The accessibility online of the product

What is your favorite aspect of this product?

It's simplicity in designing polls

What do you dislike most about this product?

Security risks

What recommendations would you give to someone considering this product?

It is wortwhile

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

Cons

  • Inhibits Innovation

Jack H.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Google Forms is simple to use

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google integration into Google Sheets / Google Drive / Google Docs. If you're a heavy G-Suite user then this is the solution for you.

What is your favorite aspect of this product?

There are no limitations on the number of forms you can create and store within your account, meaning you can retain old forms ready for repurposing without worrying you're going to hit a ceiling.

What do you dislike most about this product?

There are some fairly significant limitations in form building, it's okay for simple forms with a little bit of branching. But anything more than that and you're going to need to look at an alternative. However, for a free product it's more than enough.

What recommendations would you give to someone considering this product?

As above, if you're a heavy user of G-Suite already then Google Forms obviously slots in quite nicely into that. But if you're looking for third-party integrations you may want to reconsider.

Pros

  • Respectful
  • Friendly Negotiation
  • Helps Innovate
  • Reliable

Cons

  • Commodity Features
  • Slower Product Innovation

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