Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Anuj C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy and quick to fill out surveys.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Setting up Google Forms is easier and faster than setting up other poll tools, and it's also very simple to share.

What is your favorite aspect of this product?

I love how easy it is to make a form and how Google Sheets automatically files the information I enter into it.

What do you dislike most about this product?

Limited customization

What recommendations would you give to someone considering this product?

for quick polls or getting comments, especially if you want a free choice with no extras.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Subina A.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Good product, easy to use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Number of features which are easy to navigate

What is your favorite aspect of this product?

Data collection is easier

What do you dislike most about this product?

Sharing with outsiders

What recommendations would you give to someone considering this product?

Definitely useful

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ava T.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

For basic surveys, Google Forms it is.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms simplifies the survey creation process for individuals and especially for teams. When building survey forms as a team using this software, I find it easy tracking changes made by any member of my team or sharing my opinion about the process in real time by leaving comments . The aforementioned makes remote brainstorming a straightforward process when it comes to survey creation. In my experience, no other survey creation software creates this level of collaboration for users.

What is your favorite aspect of this product?

Google Forms supports multiple question formats. I have used Google Forms to introduce different type of question formats into my surveys such as drop down menus, grid questions. checkbox questions, multi-choice question types and the list goes on. The above contributes hugely to me being able to create more engaging survey Forms.

What do you dislike most about this product?

There is just a handful of templates and themes to select from. This makes most Google Forms looking the same aesthetically. On the second part of things, Google Forms struggles to integrate with non-Google software programs.

What recommendations would you give to someone considering this product?

Google Forms is to me an easy way to create surveys why giving up on uniqueness and complexities. For professionals needing to create complex surveys such as those meant for collecting sales leads for example, Google Forms may just be an hard sell.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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