Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Drag and Drop Design

83

Security

83

Workflow Automation

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

84

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Joel K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Effective at what it does

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Very fast execution when it comes to collecting information, good customization options, and plenty of ways to implement in your business structure to improve internally and externally.

What is your favorite aspect of this product?

Very consistent product, haven't really ran into any issues with it.

What do you dislike most about this product?

No dislikes with Google Forms.

What recommendations would you give to someone considering this product?

Good for consensus collection whether within your organization or outside.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Performance Enhancing

Ben J.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Simple but useful

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Forms has been a brilliant tool in providing us with a platform to collect information from clients and employees and get their feedback in different ways, it has allowed us to research issues that might have arisen during the past months or the positive and negative experiences when dealing with incidents. The ability to collect data in real time and the integration with the spreadsheets has been some of the most positive things about this tool, and the fact that it’s on the Google Suite makes it so intuitive and easy to work in.

What is your favorite aspect of this product?

I like that Google Forms offers many different options to put out your questions, the customization levels are incredible and we are able to create a proper survey that adjusts to the kind of research we want to achieve, whether it be from clients or employees, making the survey really adaptive and we are able to present our ideas in a professional way. I think that its most positive aspect is that you can create the survey, polish it, and analyze the results in the same page, creating graphs for you to understand the public better, and if needed, you can integrate it with Spreadsheets and it will extract all the results of the survey cleanly

What do you dislike most about this product?

Google Forms is a great tool to create surveys that go straight to the point, but this can also become a limitation depending on the type of work that you want to do. For example, sometimes the platform is too simple that you can’t really do much when it comes to branding the surveys and making them look like they’re from your business, it really lacks a lot of useful tools like colors and fonts and the branding features are not as consistent as other tools, even though you have the option to add the brand banner, it gets to a point where it becomes limited.

What recommendations would you give to someone considering this product?

If you plan on using Google Forms as your main tool to collect feedback, there are a lot of positive and negative things about it that you should know before using it, I think that it will benefit you if you can get past the lack of variety of templates and lack of proper branding, it can work a lot for you if you wish to collect information quickly and have a real time analysis of all the questions, so I would recommend it to any business that needs to collect something in a simple and quick manner.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Arpit N.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Works better for creating customized forms

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Creating forms is very quick using google forms in a single click and we can easily drag drop form button to create.

What is your favorite aspect of this product?

In google forms, many users can create multiple forms at a time and it allows to take response from different users.

What do you dislike most about this product?

Complex question format is not available in google forms which is concern.

What recommendations would you give to someone considering this product?

Google Forms allows everyone to create one click forms with customization settings to set forms accordingly as per our need.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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