Gainsight Customer Success Logo Award Winner Product Badge
Gainsight Customer Success Logo Award Winner Product Badge
Gainsight

Gainsight Customer Success

8.6 /10
Gainsight Customer Success
8.6 /10

What is Gainsight Customer Success?

Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.

Company Details


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Awards & Recognition

Gainsight Customer Success won the following awards in the Voice of the Customer category

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Gainsight Customer Success Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gainsight Customer Success.

90 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gainsight Customer Success?

4% Negative
0% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Fair
  • Transparent

Feature Ratings

Average 83

API Framework

87

Data Visualization

84

Questionnaire Design/Survey Builder

84

Alerts

83

Text Analytics

83

Dashboards, Analytics and Reporting

81

Multi-Channel Data Collection

79

Sentiment Analytics

79

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

83

Ease of Data Integration

83

Ease of Implementation

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Ease of Customization

81

Availability and Quality of Training

81

Gainsight Customer Success Reviews

Srujan E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

A fantastic product for the customer success track

Likeliness to Recommend

10 /10

What differentiates Gainsight Customer Success from other similar products?

Dashboard creation and the analytical reports are highlighted to consider as the difference from others.

What is your favorite aspect of this product?

Easy implementation and tracking of the customer success and report generation to the dashboard's most liked features

What do you dislike most about this product?

Pricing needs to be checked but overall the product is good

What recommendations would you give to someone considering this product?

It is easy to implement the product and analytical work will be done easily which makes the work easy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sunil Kumar M.

  • Role: Operations
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Customer Oriented, Easy Integrations

Likeliness to Recommend

8 /10

What differentiates Gainsight Customer Success from other similar products?

Gainsight integrates seamlessly with a wide range of CRM systems, help desks, and other business applications, providing a unified view of customer data. Gainsight provides customizable reports and dashboards, allowing businesses to track key metrics and measure the effectiveness of their customer success initiatives

What is your favorite aspect of this product?

The comprehensive customer 360 view feature allows for a deep understanding of individual customers, enabling tailored interactions and proactive support..

What do you dislike most about this product?

It is little complex, it can be overwhelming to organizations new to customer success or with limited technical expertise. It is bit expensive too. and customizations is time consuming.

What recommendations would you give to someone considering this product?

Reach out to existing Gainsight customers to get their feedback on the product's effectiveness, ease of use, and customer support. Evaluate your team's technical skills and capacity to implement and maintain Gainsight. If necessary, consider hiring additional staff or consulting with experts. Take advantage of Gainsight's free trials or demos to experience the platform firsthand and assess its usability and fit for your organization.

Pros

  • Saves Time
  • Caring
  • Respectful
  • Fair

Cons

  • Less Performance Enhancing

Srujan E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Customer success is now easy to track

Likeliness to Recommend

10 /10

What differentiates Gainsight Customer Success from other similar products?

Alerts and data visualization makes easy implementations into the work which make difference from other products

What is your favorite aspect of this product?

Data visualization and easy to customise the process

What do you dislike most about this product?

Over all this is a good product for a customer service but it needs to be improved in upgradation

What recommendations would you give to someone considering this product?

It's is easy to customise and use as well choose wisely

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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