What is Gainsight Customer Success?
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gainsight Customer Success?
Pros
- Acts with Integrity
- Respectful
- Fair
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
API Framework
Data Visualization
Questionnaire Design/Survey Builder
Alerts
Text Analytics
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
Sentiment Analytics
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Gainsight Customer Success Reviews
Mohammed F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2022
Tool that keep the Clients and Customers happy!
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Highly customisable and feature rich application for large scale customer management. The tool has its unique features that distinguishes from market players
What is your favorite aspect of this product?
Metrics and report generation that provides sentiment of the customers so that we have better understanding of how the customer journey is preceding. Integration with collaboration tools such as slack. Customised alerting via emails
What do you dislike most about this product?
Reports need to be modernised with customizable UIs. Exporting of large scale data sometimes takes more time. Simplified automation processes required for non-tech people
What recommendations would you give to someone considering this product?
Ideal for customer management/ success and adoption for better retention of customers and survey. Our team had a positive impact on the tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Meagan J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Highly functional Data Collection Platform.
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
The software allows the effective insights gathering from multiple websites and the data analytics functions are the best and easy project management platform.
What is your favorite aspect of this product?
The configuration of the platform is very easy to all users and the features adjustment is also an easy process after going through the basic usability of this platform.
What do you dislike most about this product?
The product is an easy solution which has excellent pricing plans for all business sizes and the technical help that the community offers to the customers is good.
What recommendations would you give to someone considering this product?
Very easy platform to create effective real time data analytics from different data insights which are collected across multiple platform and its data management and integration functions are excellent.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Dani J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
A must for the CS team
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
the ability to assign tasks to different reps
What is your favorite aspect of this product?
you dont have to "save" your notes
What do you dislike most about this product?
hard to learn
What recommendations would you give to someone considering this product?
make sure your salesforce is set up correctly
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
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