Gainsight Customer Success Logo Award Winner Product Badge
Gainsight Customer Success Logo Award Winner Product Badge
Gainsight

Gainsight Customer Success

8.6 /10
Gainsight Customer Success
8.6 /10

What is Gainsight Customer Success?

Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.

Company Details


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Awards & Recognition

Gainsight Customer Success won the following awards in the Voice of the Customer category

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Gainsight Customer Success Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gainsight Customer Success.

90 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gainsight Customer Success?

4% Negative
0% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Fair
  • Transparent

Feature Ratings

Average 83

API Framework

87

Data Visualization

84

Questionnaire Design/Survey Builder

84

Alerts

83

Text Analytics

83

Dashboards, Analytics and Reporting

81

Multi-Channel Data Collection

79

Sentiment Analytics

79

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

83

Ease of Data Integration

83

Ease of Implementation

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Ease of Customization

81

Availability and Quality of Training

81

Gainsight Customer Success Reviews

Vijaya Phanindra K.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

User friendly and more secure

Likeliness to Recommend

8 /10

What differentiates Gainsight Customer Success from other similar products?

User friendly and more Authentic

What is your favorite aspect of this product?

Security and User Interface

What do you dislike most about this product?

Latency some time

What recommendations would you give to someone considering this product?

It can be tried

Pros

  • Reliable
  • Unique Features
  • Saves Time
  • Generous Negotitation

Saneisha G.

  • Role: Vendor Management
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Needs some improvement in feature set

Likeliness to Recommend

5 /10

What differentiates Gainsight Customer Success from other similar products?

This was the first product

What is your favorite aspect of this product?

The dashboard

What do you dislike most about this product?

I need more data

What recommendations would you give to someone considering this product?

Try a demo first

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Commodity Features

Shiko M.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Amazing Product!

Likeliness to Recommend

9 /10

What differentiates Gainsight Customer Success from other similar products?

Dashboards and Reporting

What is your favorite aspect of this product?

The UI is great Integrates well with social platforms

What do you dislike most about this product?

Nothing specific to dislike.

What recommendations would you give to someone considering this product?

This software provides the best connection with your customers. It also provides analytics that guides you how to improve your business.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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