What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFront Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Front.
94 Likeliness to Recommend
4
Since last award
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting and Analytics
Centralized Note Taking
Account Health Tracking
CRM Integration
Onboarding Portal
Customer Scorecards
Onboarding Workflow Management
Onboarding Collateral Management
Surveys and Polling
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Vendor Support
Also Featured in...
Front Reviews
Tim B.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Easy to use for team collaboration
Likeliness to Recommend
What differentiates Front from other similar products?
The conversation features and the separate inboxes are very useful.
What is your favorite aspect of this product?
Ease of use, speed, user-friendly.
What do you dislike most about this product?
I don't really have anything I don't like.
What recommendations would you give to someone considering this product?
I would recommend this product for an environment where different teams still require easy collaboration and communication.
Pros
- Reliable
- Respectful
- Continually Improving Product
- Performance Enhancing
Natasha P.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2024
We love front. It works so well for our business!
Likeliness to Recommend
What differentiates Front from other similar products?
I don’t know of any other software that lets you manage multiple inboxes so seamlessly
What is your favorite aspect of this product?
Internally shared comments
What do you dislike most about this product?
Some of the new features are very entry level
What recommendations would you give to someone considering this product?
Don’t hesitate!
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Reliable
Cons
- Wastes Time
- Less Effective Service
- Less Generous
Liz P.
- Role: Human Resources
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2024
Streamlines internal communication!
Likeliness to Recommend
What differentiates Front from other similar products?
The ability to tag teammates onto threads without forwarding or giving external visibility to internal dialogue is so cool and so critical when we need to loop in other employees for a task.
What is your favorite aspect of this product?
The tag feature is truly the best thing, as opposed to outlook where it is simply a matter of @ and forwarding. That creates a lot of work to add someone to an exisitng conversation.
What do you dislike most about this product?
The calendar function within the mobile app.
What recommendations would you give to someone considering this product?
Especially post covid, when so much of the workforce is not in a setting together- Front delivers. To loop someone in on an email thread and have them see everything, be caught up, and ready to join the conversation quickly is key. Having multiple mailboxes set up to avoid congestion to teams that don't need certain threads-- and having the ability to set up a text phone number within the Front interface for our transportation partners. That always ensures a quick response.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Efficient Service