Freshdesk

What differentiates Freshdesk from other similar products?

In terms of handling inquiries, problems, customer service and post-service requests, Freshdesk allows a variety of operational activities to be carried out on tickets, and the user experience is good, to allow agents and supervisors to work in the instance efficiently.

What is your favorite aspect of this product?

Ticket automations and updates, Link with social channels, excellent handling of Outgoing Emails, Possibility to create templates, The web interface is very nice, We have the options to configure everything as it suits us best.

What do you dislike most about this product?

Browser-based app has some issues with shortcuts for canned response links and support articles

What recommendations would you give to someone considering this product?

customer service emails, FOH and BOH are areas in which he performs very well. Provides a personalized experience, especially when more than one support agent may serve a customer

What differentiates Freshdesk from other similar products?

Since we have a distributed team and a large client base, we rely on Freshdesk to efficiently monitor any problems that arise. Whenever a client contacts us, we log their inquiry into a ticketing system so that we may monitor its status and notify them when it has been resolved or provide more troubleshooting instructions, if necessary.

What is your favorite aspect of this product?

If your business or group needs a ticketing or communication tracking system, Freshdesk is a great option. One of the numerous available options is sure to be ideal for your needs. There are other methods that may be better suitable if you don't want ticketing or need to handle a different type of communication (say, just for sales).

What do you dislike most about this product?

Ticket allocation might be cumbersome if your group has a complex organizational structure. The app has several formatting issues with emails, and the update badges may be annoying.

What recommendations would you give to someone considering this product?

Freshdesk's UI is consistently well-designed and makes efficient use of available real estate across all supported platforms. The mobile app is not simply a desktop version of the desktop experience, and vice versa. Space is utilised well, with minimal letterboxing or wasted area on big desktop screens. It's simple to pick up and use right away.

What differentiates Freshdesk from other similar products?

Support tickets from both business and consumer clients are managed using Freshdesk. We haven't looked at Freshdesk since our company exclusively uses email to communicate with customers; we don't offer chat or phone assistance. Freshdesk provides exactly what we need at a price that fits our budget.

What is your favorite aspect of this product?

The interface is simple and straightforward, allowing us to save time and money on assistance. The onboarding process is streamlined because to the tool's user-friendliness and the fact that it is the least complex of the tools we employ. Since it keeps track of all of our interactions with customers, it's also the one we utilize most frequently.

What do you dislike most about this product?

Reporting - We have to spend time manually hacking other reports because the reporting sometimes lacks certain essential capabilities or output.

What recommendations would you give to someone considering this product?

If not for a few minor issues with reporting, Freshdesk would be deserving of a perfect score of 10 out of 10. Freshdesk is the most often used product in our stack because our team loves using it and because of its user-friendly interface, which helps us to move swiftly from one engagement to the next.