Knowledge Management
Top Freshdesk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

8.5

Composite
Score

+93

Emotional
Footprint

60

Reviews

Best Alternatives and Competitors to Freshdesk

Compare how Freshdesk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Atlassian

Confluence

8.8

Composite
Score

+89

Emotional
Footprint

163

Reviews

Reviews Say

Compared to Freshdesk, Confluence is:

Less Caring

Less Efficient

Less Transparent

Less Respectful

Less Inspiring

Less Reliable

HubSpot

HubSpot Service Hub

8.7

Composite
Score

+90

Emotional
Footprint

68

Reviews

Reviews Say

Compared to Freshdesk, HubSpot Service Hub is:

Better at Integrating

Better at Training

Better at Support

Less Reliable

Less Efficient

Less Respectful

Zoho

Zoho Desk

8.6

Composite
Score

+92

Emotional
Footprint

53

Reviews

Reviews Say

Compared to Freshdesk, Zoho Desk is:

More Inspiring

Less Respectful

Less Caring

Less Efficient

Less Innovative

Less Reliable

QualityUnit

LiveAgent

8.3

Composite
Score

+92

Emotional
Footprint

37

Reviews

Reviews Say

Compared to Freshdesk, LiveAgent is:

Better at Support

Better at Integrating

Easier to Use

Less Efficient

Less Respectful

Less Innovative

Bitrix24 Ltd

Bitrix24

8.3

Composite
Score

+99

Emotional
Footprint

35

Reviews

Reviews Say

Compared to Freshdesk, Bitrix24 is:

Better at Integrating

Easier to Implement

More Inspiring

More Innovative

Better at Training

More Transparent

Zendesk

Zendesk for Service

8.2

Composite
Score

+83

Emotional
Footprint

54

Reviews

Reviews Say

Compared to Freshdesk, Zendesk for Service is:

Less Transparent

Less Reliable

Less Inspiring

Less Innovative

Less Efficient

Less Caring

Guru Technologies

Guru

8.2

Composite
Score

+89

Emotional
Footprint

45

Reviews

Reviews Say

Compared to Freshdesk, Guru is:

Better at Training

Easier to Use

Less Inspiring

Less Efficient

Less Innovative

Less Respectful

Silly Moose (KnowledgeOwl)

KnowledgeOwl

8.0

Composite
Score

+99

Emotional
Footprint

37

Reviews

Reviews Say

Compared to Freshdesk, KnowledgeOwl is:

Better at Support

More Innovative

Easier to Use

More Inspiring

Better at Training

More Caring

Most Popular Freshdesk Comparisons