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FreshBooks Logo
FreshBooks

FreshBooks

Composite Score
8.3 /10
CX Score
8.5 /10
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FreshBooks
8.3 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

88 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative
7% Neutral
89% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

92

Cost Revenue Tracking

89

Expense Management

88

Reconciliation

87

Dashboards, Analytics and Reporting

87

Cash Flow Management

85

Accounts Payable Purchase Orders

85

Project Accounting

84

General Ledger Chart of Accounts

84

Integration APIs

82

Budgeting Forecasting

82

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Product Strategy and Rate of Improvement

84

Business Value Created

83

Breadth of Features

83

Usability and Intuitiveness

83

Ease of Customization

83

Quality of Features

81

Ease of IT Administration

81

Vendor Support

80

Availability and Quality of Training

79

Ease of Data Integration

77

FreshBooks Reviews

Dominic K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

Invoicing - Creating invoices is easy.

What is your favorite aspect of this product?

Automatic Expense Importing - I use two separate credit cards for business.

What do you dislike most about this product?

Price- If you do not use all of the Freshbook features, it is a bit expensive for what you get unless you only have a few clients.

What recommendations would you give to someone considering this product?

Frequent crashes.Work on it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

juan antonio c.

  • Role: Finance
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

boost your accounting with freshbooks.

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

The most important difference is that FreshBooks organizes your entire sales system, now customers are happy with the invoices they receive for their purchases. this tool is very effective and is the most distinctive feature.

What is your favorite aspect of this product?

the billing system is the most important thing about this tool. Selling has never been so easy, it simplifies the entire billing process, without a doubt it is the most complete tool in sales.

What do you dislike most about this product?

I love everything. this platform has managed to hook me. I will not stop using freshbook services.

What recommendations would you give to someone considering this product?

Don't get complicated, unify your sales department thanks to freshbook, buy a membership and start organizing your sales in a better way, you won't regret it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joy P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Best invoicing software

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks is packed with powerful features that streamlines invoicing and time tracking process. It is cost effective ,reliable and fast accounting solution for small and medium business. It ensures that complex financial management is made easy and fun.

What is your favorite aspect of this product?

My favorite aspect about FreshBooks is the invoice -payment functionality that ensures delivery of invoices to clients. It allows the tracking of past and current invoices to be able us stay on top of our cash flow. It allows us to keep track of expenses with accurate time tracking. It also enables easy creation of reports and get profit and loss report fast.

What do you dislike most about this product?

The customization of invoices is minimal compared to other products.

What recommendations would you give to someone considering this product?

FreshBooks simplifies the sending and receiving of invoices. It offers flexibility for business freelancers who often generate invoices. It stands out from all its competitors with its intuitive invoicing capabilities.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

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