FreshBooks Customer Reviews 2024

FreshBooks

Composite Score

7.8 /10

CX Score

8.0 /10

28 Reviews Write a Review

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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Midmarket category

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5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact

2023

5 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

7 Top Rated Features

2021

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

3
Since last award

93 Plan to Renew

7
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

7% Negative

3% Neutral

90% Positive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Expense Management

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Project Accounting

Accounts Payable Purchase Orders

Cash Flow Management

Integration APIs

Cost Revenue Tracking

Dashboards, Analytics and Reporting

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Also Featured in...

Accounting - Small Business

Score 8.2

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FreshBooks Reviews

Prathamesh B.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy, Efficient Accounting for SMBs

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

In summary, FreshBooks shines in ease of use, invoicing, and mobile functionality, making it a top choice for service businesses as compared with other accounting softwares.

What is your favorite aspect of this product?

My favorite aspect of FreshBooks is its user-friendly interface. It's incredibly intuitive, making it easy for small business owners to manage invoicing, track expenses, and handle basic accounting tasks without needing extensive financial knowledge. This simplicity saves time and reduces the learning curve, allowing users to focus more on their business and less on navigating complex software.

What do you dislike most about this product?

What I dislike most about FreshBooks is its limited functionality for larger businesses.

What recommendations would you give to someone considering this product?

If you're considering FreshBooks, it’s ideal for small service-based businesses due to its user-friendly interface and strong invoicing features. It effectively manages expenses and automates billing. However, if you anticipate needing advanced features like inventory management or detailed reporting as you grow, you might want to explore more scalable options. Overall, it's a great choice for freelancers and small teams to simplify accounting.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ruby G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

FreshBooks – A Game-Changer for Accounting

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

I've been using FreshBooks for over two years, and it’s been an absolute game-changer for managing my business's finances. The platform simplifies invoicing, expense tracking, and time management, all in one intuitive interface. FreshBooks has not only streamlined my accounting but also helped me save a significant amount of time.

What is your favorite aspect of this product?

FreshBooks is incredibly user-friendly, especially for small business owners who aren’t accounting experts. The invoicing feature is a favorite, allowing for quick, professional invoices with automatic reminders for late payments. Expense tracking is seamless, and the ability to capture receipts via mobile is a huge plus. The time-tracking tool is perfect for freelancers and agencies, making it easy to bill clients accurately for hours worked. The reporting tools are easy to understand and provide valuable insights into cash flow and business performance.

What do you dislike most about this product?

While FreshBooks is fantastic overall, its mobile app could be more robust. It offers the basics but lacks some features found on the desktop version. Additionally, some advanced accounting features like payroll management are either limited or require third-party integrations, which can be a bit inconvenient for businesses looking for an all-in-one solution.

What recommendations would you give to someone considering this product?

FreshBooks has drastically simplified my business’s accounting process. From invoicing to tracking expenses and payments, everything is more organized and efficient. It's ideal for small business owners, freelancers, or anyone looking to streamline their finances without getting overwhelmed. Highly recommend!

Pros

Trustworthy
Fair
Friendly Negotiation
Helps Innovate

Viraj S.

Role: Finance
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Features are disappointing

Likeliness to Recommend

6 /10

What differentiates FreshBooks from other similar products?

Nothing major

What is your favorite aspect of this product?

User interface is easy to use

What do you dislike most about this product?

Difficult to search for entries

What recommendations would you give to someone considering this product?

Consider other products first

Pros

Enables Productivity
Helps Innovate
Trustworthy
Inspires Innovation

Cons

Less Generous
Less Friendly Negotiation
Under Delivered

FreshBooks

What is FreshBooks?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

FreshBooks Ratings

83 Likeliness to Recommend

3 Since last award

93 Plan to Renew

7 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Accounting - Small Business

FreshBooks Reviews

Prathamesh B.

Easy, Efficient Accounting for SMBs

Likeliness to Recommend

Pros

Ruby G.

FreshBooks – A Game-Changer for Accounting

Likeliness to Recommend

Pros

Viraj S.

Features are disappointing

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Expense Management

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Project Accounting

Accounts Payable Purchase Orders

Cash Flow Management

Integration APIs

Cost Revenue Tracking

Dashboards, Analytics and Reporting

Reconciliation

Budgeting Forecasting

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features