In Partnership With SelectHub
What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
Company Details
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In Partnership With SelectHub
FreshBooks Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on FreshBooks.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
89 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 98%
- Strategy & Innovation:
- 93%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Performance Enhancing
- Respectful
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Management
Accounts Receivable Invoicing
General Ledger Chart of Accounts
Cost Revenue Tracking
Accounts Payable Purchase Orders
Project Accounting
Dashboards, Analytics and Reporting
Integration APIs
Cash Flow Management
Reconciliation
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of IT Administration
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Also Featured in...
FreshBooks Reviews
Richard A.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2024
Best accounting/invoicing app for creatives
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
I absolutely love FreshBooks because it’s so easy to use and perfect for creatives like me. It simplifies everything from invoicing to tracking expenses and time, so I don’t have to worry about the numbers. The customer support is amazing, and the mobile app lets me manage my projects on the go, which keeps me productive and connected with clients. It just makes running my business so much easier!
What is your favorite aspect of this product?
My absolute favorite part of Freshbooks is how easy it is to collect payments from clients. I've been using it for over ten years and have never had an issue getting paid.
What do you dislike most about this product?
I would like to see a more robust proposal designer but it's so low on my list that it's not even a real pain point.
What recommendations would you give to someone considering this product?
Look at all the options and find the one that works best for your use case. I love Freshbooks, but that doesn't mean it's the best solution for you.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Lorne F.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2023
Best tool for accounting hands down
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
In-app estimates and proposals are second to none
What is your favorite aspect of this product?
The Chart of Accounts (COA) provides an easy-to-understand and comprehensive overview of the business’s accounts.
What do you dislike most about this product?
Time tracking could have been better suited for my teams.
What recommendations would you give to someone considering this product?
Love the platform, the partner program is great too.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Matthew P.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2025
Accounting software
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Has a 30 day free trial and supports double entry accounting
What is your favorite aspect of this product?
Has expense tracking to keep our expenditures up to date and unlimited invoicing
What do you dislike most about this product?
A bit pricey but worthy the cost
What recommendations would you give to someone considering this product?
Good software i recommend all accountants to use
Pros
- Efficient Service
- Security Protects
- Reliable
- Effective Service
Please tell us why you think this review should be flagged.
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