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What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
Company Details
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FreshBooks Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on FreshBooks.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
88 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Cost Revenue Tracking
Expense Management
Reconciliation
Dashboards, Analytics and Reporting
Cash Flow Management
Accounts Payable Purchase Orders
Project Accounting
General Ledger Chart of Accounts
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Also Featured in...
FreshBooks Reviews
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Margarita M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2020
Among the best online Accounting software
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks has bookkeeping capabilities unlike other online accounting programs.
What is your favorite aspect of this product?
Invoices has been getting delivered on time to cuatomers aince we have integrated FreshBooks with gmail. Cash flow management, Account Receivable and Account Payable are among the things that I give kudos.
What do you dislike most about this product?
I am no longer encountering issues ever since I started seeking help from the vendor customer support.
What recommendations would you give to someone considering this product?
Take advantage of the vendor customer support whenever they need any aid.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Brittany N.
- Role: Finance
- Industry: Government
- Involvement: End User of Application
Submitted Sep 2020
Solution for invoice customization
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
It has both invoicing abd Accounting features all in one program.
What is your favorite aspect of this product?
I have saved a lot of time through automating some procedures like invoice reminders with Freshbooks.
What do you dislike most about this product?
I only dislike that FreshBooks lacks capabilities for global enterprise companies.
What recommendations would you give to someone considering this product?
To use it along with other Accounting systems like QuickBooks if they have large corporations.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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Rupesh T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2020
Top notch accounting solution
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks offers a ton of robust features like making it easy to bill recurring invoices.It streamlines and automates accounting process.It helps in managing finances easily and secure.
What is your favorite aspect of this product?
It empowers you to follow precisely when your customer has opened your receipt email. This enables an organization to manage clients who guarantee they didn't get the receipt. FreshBooks likewise ensures your invoices are appropriately conveyed to customers. It is anything but difficult to deal with your billing history as the application gives a great deal of tools to assist you with monitoring past and current invoices. Overseeing installments is adaptable as you can settle accounts with Visa, Mastercard, or American Express for Mastercard preparing or use PayPal for online installments.
What do you dislike most about this product?
Metrics and reporting features could be made better.
What recommendations would you give to someone considering this product?
Freshbooks is the top notch accounting solution that could bring a lot in your accounting department.It has excellent features ,great support and flexible pricing plan.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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