FreshBooks Logo
FreshBooks Logo
FreshBooks

FreshBooks

Composite Score
8.3 /10
CX Score
8.5 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
FreshBooks
8.3 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

Filter By

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

88 Plan to Renew

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative
7% Neutral
89% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

92

Cost Revenue Tracking

89

Expense Management

88

Reconciliation

87

Dashboards, Analytics and Reporting

87

Cash Flow Management

85

Accounts Payable Purchase Orders

85

Project Accounting

84

General Ledger Chart of Accounts

84

Integration APIs

82

Budgeting Forecasting

82

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Product Strategy and Rate of Improvement

84

Business Value Created

83

Breadth of Features

83

Usability and Intuitiveness

83

Ease of Customization

83

Quality of Features

81

Ease of IT Administration

81

Vendor Support

80

Availability and Quality of Training

79

Ease of Data Integration

77

FreshBooks Reviews

Margarita M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Among the best online Accounting software

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks has bookkeeping capabilities unlike other online accounting programs.

What is your favorite aspect of this product?

Invoices has been getting delivered on time to cuatomers aince we have integrated FreshBooks with gmail. Cash flow management, Account Receivable and Account Payable are among the things that I give kudos.

What do you dislike most about this product?

I am no longer encountering issues ever since I started seeking help from the vendor customer support.

What recommendations would you give to someone considering this product?

Take advantage of the vendor customer support whenever they need any aid.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brittany N.

  • Role: Finance
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Solution for invoice customization

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

It has both invoicing abd Accounting features all in one program.

What is your favorite aspect of this product?

I have saved a lot of time through automating some procedures like invoice reminders with Freshbooks.

What do you dislike most about this product?

I only dislike that FreshBooks lacks capabilities for global enterprise companies.

What recommendations would you give to someone considering this product?

To use it along with other Accounting systems like QuickBooks if they have large corporations.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Rupesh T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Top notch accounting solution

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks offers a ton of robust features like making it easy to bill recurring invoices.It streamlines and automates accounting process.It helps in managing finances easily and secure.

What is your favorite aspect of this product?

It empowers you to follow precisely when your customer has opened your receipt email. This enables an organization to manage clients who guarantee they didn't get the receipt. FreshBooks likewise ensures your invoices are appropriately conveyed to customers. It is anything but difficult to deal with your billing history as the application gives a great deal of tools to assist you with monitoring past and current invoices. Overseeing installments is adaptable as you can settle accounts with Visa, Mastercard, or American Express for Mastercard preparing or use PayPal for online installments.

What do you dislike most about this product?

Metrics and reporting features could be made better.

What recommendations would you give to someone considering this product?

Freshbooks is the top notch accounting solution that could bring a lot in your accounting department.It has excellent features ,great support and flexible pricing plan.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Most Popular FreshBooks Comparisons