FreshBooks Customer Reviews 2024

FreshBooks

Composite Score

8.2 /10

CX Score

8.5 /10

54 Reviews Write a Review

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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

4
Since last award

88 Plan to Renew

10
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Performance Enhancing
Client Friendly Policies
Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Project Accounting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Accounting - Midmarket

Score 7.8

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FreshBooks Reviews

Joy P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

Best invoicing software

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks is packed with powerful features that streamlines invoicing and time tracking process. It is cost effective ,reliable and fast accounting solution for small and medium business. It ensures that complex financial management is made easy and fun.

What is your favorite aspect of this product?

My favorite aspect about FreshBooks is the invoice -payment functionality that ensures delivery of invoices to clients. It allows the tracking of past and current invoices to be able us stay on top of our cash flow. It allows us to keep track of expenses with accurate time tracking. It also enables easy creation of reports and get profit and loss report fast.

What do you dislike most about this product?

The customization of invoices is minimal compared to other products.

What recommendations would you give to someone considering this product?

FreshBooks simplifies the sending and receiving of invoices. It offers flexibility for business freelancers who often generate invoices. It stands out from all its competitors with its intuitive invoicing capabilities.

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

Margarita M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Among the best online Accounting software

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks has bookkeeping capabilities unlike other online accounting programs.

What is your favorite aspect of this product?

Invoices has been getting delivered on time to cuatomers aince we have integrated FreshBooks with gmail. Cash flow management, Account Receivable and Account Payable are among the things that I give kudos.

What do you dislike most about this product?

I am no longer encountering issues ever since I started seeking help from the vendor customer support.

What recommendations would you give to someone considering this product?

Take advantage of the vendor customer support whenever they need any aid.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brittany N.

Role: Finance
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Solution for invoice customization

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

It has both invoicing abd Accounting features all in one program.

What is your favorite aspect of this product?

I have saved a lot of time through automating some procedures like invoice reminders with Freshbooks.

What do you dislike most about this product?

I only dislike that FreshBooks lacks capabilities for global enterprise companies.

What recommendations would you give to someone considering this product?

To use it along with other Accounting systems like QuickBooks if they have large corporations.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

FreshBooks

What is FreshBooks?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

FreshBooks Ratings

87 Likeliness to Recommend

4 Since last award

88 Plan to Renew

10 Since last award

83 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Accounting - Midmarket

FreshBooks Reviews

Joy P.

Best invoicing software

Likeliness to Recommend

Pros

Margarita M.

Among the best online Accounting software

Likeliness to Recommend

Pros

Brittany N.

Solution for invoice customization

Likeliness to Recommend

Pros

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Feature Ratings

Accounts Receivable Invoicing

Cost Revenue Tracking

Expense Management

Reconciliation

Dashboards, Analytics and Reporting

Cash Flow Management

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Project Accounting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Breadth of Features

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration