FreshBooks Logo
FreshBooks Logo
FreshBooks

FreshBooks

Composite Score
7.8 /10
CX Score
8.1 /10
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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
98%
Conflict Resolution:
98%
Strategy & Innovation:
100%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 88

Accounting and Financial Management

93

Expense Management

92

Reporting Components

90

Case Management

89

Trust Accounting

89

Billing and Invoice Management

88

Time Management

87

Financial Analysis

86

Payments

86

Fee Management

86

Contact Management

85

Vendor Capability Ratings

Average 89

Ease of Implementation

95

Usability and Intuitiveness

93

Quality of Features

91

Breadth of Features

90

Availability and Quality of Training

90

Product Strategy and Rate of Improvement

90

Ease of Data Integration

89

Vendor Support

89

Ease of IT Administration

88

Business Value Created

86

Ease of Customization

81

FreshBooks Reviews

Betania M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Super intuitive interface and ease of actions

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

FreshBooks offers a comprehensive, intuitive and engaging double-entry accounting experience that supports invoices and estimates; expenses; time tracking; and projects; automates day-to-day accounting activities, namely invoice creation, payment acceptance, expense tracking, billable time tracking and financial reporting.

What is your favorite aspect of this product?

Features and plans designed for all freelancers, even if you're on the go. Solutions and plans designed to empower freelancers. Features and plans designed for firms with multiple contractors. Robust features and customized plans for scaling businesses with multiple employees and teams of accountants.

What do you dislike most about this product?

If work is only assigned to one client, without the project tag, it will be lost in invoice creation without the user realizing that those hours are unaccounted for. It would be nice if FreshBooks interacted with Quicken or QuickBooks, if you don't use all the features of FreshBooks, it's a bit expensive for what you get, unless you only have a few clients.

What recommendations would you give to someone considering this product?

It's an online accounting and invoicing service that saves you time and makes you look professional, it takes invoicing out of your hands and puts it on autopilot. Set up automatic billing, online payment options and late payment reminders to get paid twice as fast.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Daniel Ernesto R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Keep track of your expenses properly

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

Automatically capture invoices and receipt data. Automatically send late payment reminders and bill late payment charges. Send unlimited quotes and proposals. Receive credit card and wire transfer payments. Receive payments with payment links. Set up recurring billing and client retainers and/or run business health reports, run financial and accounting reports, invite your accountant, Access from anywhere on iOS and Android; Mobile mileage tracking.

What is your favorite aspect of this product?

This app is tremendously useful in the small business I manage after my day job as a teacher, and I would recommend it to anyone who needs to perform simple accounting tasks.

What do you dislike most about this product?

All the features of FreshBooks, it could be described as a bit expensive for what you get, unless you only have a few clients; FreshBooks often incorrectly categorizes items and often does not complete the vendor section when I use my Chase accounts.

What recommendations would you give to someone considering this product?

This app is very useful and is something that has helped me tremendously in my part-time business as a book publisher. I wish they could improve their billing because they have moved away from this part, but there is room for improvement. The application be more user friendly. For a limited company where you want to aggregate to match your business bank account, track expenses, catalog hours on projects and bill clients seamlessly, this is the platform to use. Easy to set up, sync and you can email invoices and receive electronic payments.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Alejandra P.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

FreshBooks: accounting specialist

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

FreshBooks keeps track of daily accounting activities, namely a cosmos of invoices, payment consent, expense tracking, billable time tracking and financial history. It has free trial for 30 days, no credit card required. FreshBooks aims to create a cloud accounting application to help small businesses better manage their finances. The company says it is known for its outstanding customer service.

What is your favorite aspect of this product?

Easy to get right and how modest the functions were; lots of beneficial tools and features that make to amend the final work. Easy enough for anyone who doesn't know tech skills. It is an amazing app because it is a payment chip compatible with any card and additionally it helps you to do your business accounting so it has a dual purpose. There is one feature I like the most about the tax algorithm and yes, the invoicing part is amazing.

What do you dislike most about this product?

They recently forced a new format on all clients on the platform. The new format is far inferior to the classic FreshBooks that existed before. The worst part of the software is the electronic payment option. It only works with some banks, while other banks block it. You will need a register to benefit and reset the system because you don't believe in a cash-based accounting system.

What recommendations would you give to someone considering this product?

Endless reasons to switch to FreshBooks, such as pricing, features: recurring billing, time tracking that were removed from the core product and were now additional costs; it had all the features I was looking for, and they are working hard and intentionally to share new relevant features as they move forward.

Pros

  • Reliable
  • Caring
  • Respectful
  • Client Friendly Policies