FreshBooks Logo
FreshBooks Logo
FreshBooks

FreshBooks

Composite Score
7.8 /10
CX Score
8.1 /10
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What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
98%
Conflict Resolution:
98%
Strategy & Innovation:
100%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 88

Accounting and Financial Management

93

Expense Management

92

Reporting Components

90

Case Management

89

Trust Accounting

89

Billing and Invoice Management

88

Time Management

87

Financial Analysis

86

Payments

86

Fee Management

86

Contact Management

85

Vendor Capability Ratings

Average 89

Ease of Implementation

95

Usability and Intuitiveness

93

Quality of Features

91

Breadth of Features

90

Availability and Quality of Training

90

Product Strategy and Rate of Improvement

90

Ease of Data Integration

89

Vendor Support

89

Ease of IT Administration

88

Business Value Created

86

Ease of Customization

81

FreshBooks Reviews

Hazel A.

  • Role: Public Sector
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Freshbooks is a great option for service businesse

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks has a considerable advantage over other accounting apps that you can get for Android devices, including fully-functional mobile apps and add-ons for your Android device. To reconcile your bank accounts, the general ledger is very useful. The project accounting is very good in terms of the quality of the work.

What is your favorite aspect of this product?

Additionally, I've never encountered customer service that is as consistently helpful and welcoming as FreshBooks offers. Any time I call with a query, the person on the other end is willing to assist me. I like how straightforward it is to sign up, create an account, and start the program. Managing clients, tracking subscriptions, tracking hours, and sending invoices is a breeze through the software.

What do you dislike most about this product?

Collaboration between Freshbooks and other contractors could be more effective. Additionally, for those of us who have a lot of one-off clients, the per-client pricing has increased in cost. The feature I dislike is that this program does not produce quarterly tax predictions, which are necessary for accounting, and customer assistance could be better.

What recommendations would you give to someone considering this product?

The device is often not difficult to use; you need some time to become accustomed to it. Keeping stuff together provides a glance and assurance that things are good to go. Using the apps, you can bring the power and convenience of the software to your location at any time, and you can perform accounting and access records whenever you need them.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Leandro Augusto N.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2022

FreshBooks is the accounting alternative

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

Our accounting services and processes are managed through the constant help of FreshBooks, an accounting tool that is responsible for keeping in order and securely each of our accounts in our company, FreshBooks started with us in view of the problem of keeping automated all our accounting part, and we found a great platform that greatly facilitates the work of our entire department, making us more productive.

What is your favorite aspect of this product?

The creation of invoices for customers is one of the main advantages of FreshBooks, every automation it has allows the company to save time, also we have not presented accounting errors that can cause headaches, therefore, we have a lot of confidence in the tool. The software captures the time used to perform the jobs allowing to have more tracking and providing important data to the human talent department.

What do you dislike most about this product?

Sometimes we have had problems with some integrations to receive payments from customers making us have to resort to other options to receive this money which is a bit annoying as it is a very simple option and could be corrected. It does not handle a good inventory system which also leads us to have to turn to other tools, the truth is that we would like to have all this series of functions in a single software to centralize the information.

What recommendations would you give to someone considering this product?

Aimed really at small businesses FreshBooks is a great accounting tool for many business models, each of its invoices and accounting processes are well protected and perfectly executed, although it may take a little time to get it running stably when workers get used to this is no longer a problem and begin to be more productive, we believe it is a software with great potential to exploit.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Respectful

Rodolfo B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Freshbooks is easy accounting with everyone reach

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

This is a very easy to use software, well above its competition, because it allows us to keep in a comfortable and understandable way all the accounting and invoicing of our sales. Its automatic invoicing is very useful, especially with frequent customers, as it saves time and avoids errors.

What is your favorite aspect of this product?

I think this software is great, because it has all the tools you need to keep in order the accounting of the company. I like that it allows you to calculate taxes directly from the software and even make the payment. There is also an automatic payment module, avoiding delays in payments.

What do you dislike most about this product?

The software would be complete if they allowed payments, such as PayPal and other payment methods. It would also be ideal to be able to send customers their invoices, beyond the fact that they enter the page and view them online, although no customer has complained about it. Otherwise, I think your latest update is very complete and we are satisfied with the program.

What recommendations would you give to someone considering this product?

So far it is the most intuitive and easy to understand accounting and finance software we have used in the department. It is very easy to keep up to date with invoicing, outstanding payments, taxes and all sales. You really don't need to be a financial expert to understand it, so it is ideal for any type of business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service